Challenges You Will Solve
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We are looking for a team player who will play a critical role in managing the technical and business relationship between Quadranet and its customers.
One who will work to understand the customer's specific needs, ensure the successful implementation and use of the company's products or services, and provide ongoing support and guidance.
What You’ll Do
- Develop and maintain strong relationships with assigned customers and act as the primary point of contact for technical and operational discussions.
- Gain in-depth knowledge of the company's products or services, while providing technical guidance, expertise, and support to customers.
- Develop and execute account plans to align the company's offerings with the customer's business objectives and identify opportunities for upselling or cross-selling products or services.
- Oversee the implementation and integration of the company's solutions into the customer's environment, ensuring projects are delivered on time and within budget.
- Proactively identify and resolve technical issues or challenges that may arise. Escalate issues to appropriate teams within the company when necessary.
- Gather feedback from customers and relay it to the company's product development teams. Advocate for product improvements or enhancements based on customer needs.
- Provide training and knowledge transfer to customers to ensure they can effectively use the company's products or services.
- Monitor the performance and usage of the company's solutions at the customer's site and provide insights and recommendations for optimization and improvement.
- Maintain accurate records of customer interactions, issues, and solutions. Create and update documentation as needed.
What You’ll Bring
- Bachelor's degree in a relevant field (e.g., computer science, engineering).
- Strong technical background and understanding of the company's products or services.
- Excellent communication and interpersonal skills.
- Project management experience.
- Customer-focused with the ability to understand and address customer needs.
- Problem-solving and analytical skills.
- Ability to work collaboratively with cross-functional teams within the company.
- Experience in account management, customer success, or a similar role is often preferred.
- Work hours may vary based on customer needs, including occasional off-hours support.
Locations : Remote in : California Colorado Texas Virginia Maryland Florida
Compensation Range : $100,000 - $105,000 annually (based on qualifications and experience)
This is a remote position.
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