Enforcement Support Coordinator - 639207

This position is in a civil service competitive class that is subject to examination. Only applicants that have taken the Open Competitive Inspector (DCWP) Exam and candidates eligible for the 55a program will be considered.

To Apply : Email your resume and cover letter to with the Job ID number and Position Name in the subject line

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities.

DCWP licenses more than 45, businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more.

By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance.

Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance.

DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities.

For more information about DCWP and its work, call or visit DCWP at nyc.gov / dcwp or on its social media sites, Twitter, Facebook, Instagram and YouTube.

The Office of Labor Policy and Standards ( OLPS ) enforces the City’s worker protection laws, including the Paid Safe and Sick Leave Law, Fair Workweek scheduling predictability laws in fast food and retail industries, and the Delivery Worker Laws, which create rights for app-based food delivery workers.

OLPS’ enforcement work includes obtaining monetary relief for workers and injunctive measures to prevent future violations.

OLPS also advocates for new laws, performs research and data analysis to make policy recommendations, and conducts outreach and education to workers, employers, and the public.

OLPS is seeking an Enforcement Support Coordinator to handle case closure and other enforcement support processes. Key responsibilities include tracking employer compliance with the monetary terms of their agreements with OLPS, working with the Finance Division and an outside Settlement Administrator to ensure workers receive money owed, and ensuring information about worker restitution and civil penalties is accurately recorded in databases.

The Enforcement Support Coordinator will routinely use OLPS databases, will train and advise staff on their use, and will recommend improvements.

The Enforcement Support Coordinator will also handle other work to ensure smooth enforcement operations, including coordinating FOIL response processes and other enforcement-related work.

Minimum Qualifications

1. A four-year high school diploma or its educational equivalent and four years of full-time, satisfactory experience conducting investigations or inspections for a consumer or worker protection agency; or

2. A baccalaureate degree from an accredited college; or

3. A satisfactory combination of education and / or experience, which is equivalent to "1" above. College education may be substituted for the required experience on the basis of 30 semester credits for each year of required experience.

However, all candidates must have a four-year high school diploma or its educational equivalent.

License Requirement :

Possession of a Motor Vehicle Driver License valid in the State of New York at the time of appointment. This license must be maintained for the duration of employment.

Preferred Skills

Proficiency in Microsoft Office, including the ability to analyze data in Excel-Experience working in databases-Experience handling multiple assignments with competing deadlines with a high degree of detail and accuracy -Detail oriented with strong organizational skills-Strong written and verbal communication skills -Ability to collaborate and work well with others in a fast-paced office environment-Fluency in a language in addition to English.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.

For more information, please visit the U.S. Department of Education’s website at class "jobad-residencyRequirement">

Residency RequirementNew York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.