Brand Ambassador / Team Lead

Job Description

Job Description

Sila has an exciting opportunity to work with our Provo team in supporting our brands nationally. The Brand Ambassador / Team Lead will learn from and work with the Office Manager in the daily and strategic operations in support of our Inside Sales Operation that supports the overall HVAC operations of the company. The Brand Ambassador will be a valued player in support of the company’s growth.

Job Description – Team Lead / Brand Ambassador

Why work us?

Fun active work environment with friendly team competitions with monetary spiffs and other incentives

Team collaborative office and plenty of team and supervisory support

You'll enjoy getting paid weekly.

Work schedule flexibility

No cold calling, all 'warm' calls to current customers

State of the art cloud-based call center platform

Room for growth and advancement.

Assist with Brand communications

You will be responsible coordination with brands for blackout dates

You will be responsible for keeping the brand database up-to-date

Handling Abandon Calls

Mainly coverage when team members are off

Outbound Sales Calls

You will be an expert on Service Titan, Zoho (Both desk & CRM), and dialer

You will be a resource for the team

You will be responsible for downloading the calls

You will need to store them in the shared folder

You will be responsible for adding the calls to the jobs for the brands that have requested this

Assist in the training of new hires as needed

Other duties and ad hoc projects as assigned

In this role, you will be calling our existing customers and scheduling appointments for preventive maintenance services or equipment upgrade consultations.

Requirements :

Stellar customer service skills

High levels of personal energy, honesty, empathy, and self-motivation

Good listening skills with ability to solve customer concerns to overcome purchasing objections

Patience when answering questions and assisting agents

Ability to work within a structured environment that is goal-oriented

Proficient in Service Titan

Proficient in Zoho products, especially CRM & DeskExcellent knowledge of the Five9 system

Prior direct sales experience

High School Diploma or equivalent

Job Types : 11 : 30-7 (Close) with a 30-minute Lunch. Minimum 35 hours a week.

Job Type : Full-time

Pay : $18.75 per hour

Expected hours : No less than 40 per week

Benefits : Employee discount

Flexible schedule

Paid training

Schedule :

8 hour shift - Monday to Friday

Experience :

Customer service : 2 years (Required)

License / Certification :

Driver's License (Preferred)

Ability to Commute :

Provo, UT 84601 (Preferred)

Ability to Relocate :

Provo, UT 84601 : Relocate before starting work (Required)

Work Location : In person

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.