The Implementation Developer Lead is an experienced IT professional that leads an Implementation and Support team.
Duties and responsibilities include, but are not limited to :
Leadership
- Demonstrate leadership through actions and accountability
- Provide supervision and direction to other Implementation & Support team staff
Job Accountabilities
- Oversee all of the company’s implementations. This includes but is not limited to :
- Client Communication
- Refining project requirements
- Process improvement consultation
- Manage implementation meetings including recording and distribution of meeting notes
- System usage consultation
- Project Management and Leadership
- Identify and assign implementation tasks
- Assign, manage and prioritize implementation related tasks
- Identify creative ways to leverage staff
- Testing processes that include client signoff
- Identify and specify new features in response to client requirements
- Working through staff, manage technical production, aging, and support ticketing to acceptable performance levels
- Assist with other duties as assigned
Job Outcomes
- High customer satisfaction per customer surveys
- Implementations completed within schedule
- Clean implementations that include minimal ongoing support and problem resolution resources
- Accounts are maintained in good health, with no acceptable transaction, file, or ticket aging metrics delivered
What we’re looking for?
Required skills :
- 2+ years’ experience with Java and MySQL
- 4 year degree in computer science or equivalent degree
- Highly organized and disciplined
- Business analysis
- Microsoft Excel, Word, and Windows
- Ability to understand process workflows, analyze, and identify improvements
- Strong writing skills, particularly for process documentation and communication
- Ability to comprehend and follow written policies, procedures, and directions
- Disciplined in prompt communication responsiveness
- Communication and reporting style that emphasizes simplicity and elimination of noise in favor of substantive and actionable data
- Action orientation and ability to consistently complete assigned tasks on time
Why this is the company for you?
Top Benefits & Perks :
- A company culture that is authentic and values forward thinking, collaboration, and fairness! We work hard for our customers and have fun along the way!
- A professional development and growth-oriented workplace
- Generous benefits including, health insurance, short-term, and long-term disability
- 401(k) with a company match to provide a better future in your retirement years
- Work-life balance with competitive paid time off package; including vacation, holiday, and a floating day
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