Driver Manager

Job Description

Job Description

Description : Driver Manager

Driver Manager

This role will build positive relationships and actively coach a group of drivers while managing specific business key metrics.

This includes achieving maximum fleet productivity and profitability by reaching weekly utilization goals. This position will be held accountable for insuring safe standards of operation are practiced while meeting all customer pickup and delivery requirements.

As a Driver Manager you are required to use an open, interactive coaching / mentoring approach to create driver success and retain our driving professionals.

Responsibilities :

• Insure driver success through relationship building, effective communication, positive recognition and timely addressing of issues (personal and performance related).
• Welcome new drivers assigned to your group to our client’s company during the orientation period by reviewing dispatch operations, policies and procedures.
• Review and manage fleet performance based on key performance indicators.
• Assist / coach drivers on time management issues, i.e., departure times, workflow, and hours of service management to insure on-time delivery, logging and offduty / work activity that will result in adequate rest time.
• This should include but is not limited to : Notifying Account Managers and Customer Specialists on delivery status, and billable accessorials;

Verify / review available hours; Take proactive steps aimed at the prevention of service failures; Analyze service failures and address problem issues.

• Complete driver follow-up reviews for new hires after 4 months for experienced drivers and 6 months for trainees.
• Give developmental feedback to drivers regarding their performance and conduct regular discussions with all drivers to review their performance against the key performance metrics.
• Recognize positive performance via the Driver of the Month, and First Year Anniversary Programs.
• Manage drivers in compliance with company policies and procedures.
• Approve and track driver time off according to company policy.
• Monitor incomplete trip sheets and secure necessary paperwork to complete billing process.
• Listen and communicate effectively with other non-driving staff; function as a liaison between the driver and other departments to facilitate problem resolution.
• Verify freight requirements with assigned group of drivers daily, i.e. temp settings, hazmat, etc.
• Work with Fleet Efficiency Coordinator on safety metrics among assigned driver group.
• Other duties and tasks as assigned.

Experience :

• Knowledge and experience in data entry, Microsoft Office and general computer applications.
• High level of interpersonal skills to handle customer service issues calmly and professionally.
• Attention to detail in composing, typing and proofing materials.
• Ability to multi-task, establish priorities and meet deadlines.
• Excellent written and verbal communication skills.

Requirements :