Senior Director, User Experience

Senior Director, User Experience

About the Team

This position will be a transformative role dedicated to cultivating a best-in-class user experience for all our customers.

You will join our product leadership team, reporting directly to our Chief Product Officer. In close partnership with Product Management and Engineering you will define and drive the execution of a multi-year strategy to support our product portfolio.

At our core, we believe the right solutions come from addressing our customers’ most challenging problems so every customer can manage and monitor 100% of their attack surface.

Our UX function is truly committed to our core value of #neverdone and continuously listens to the voice of the customer to iterate and design experiences that focus on our end users.

The team consists of 40+ moose (employees) across the globe. The function is responsible for defining design standards across our multi-product portfolio, visually designing a brand consistent interface;

driving user research and enabling adoption via user content.

About the Role

Do you enjoy working in a fast-paced environment? Are you passionate about leadership and have a proven track record of building and scaling a team?

Are you comfortable with change and committed to taking action to drive results? As the leader of Rapid7's user experience function, you will oversee a team of extremely talented, driven, and creative front line practitioners.

In this role, you will :

Oversee the direction of our UX function, including leading the formulation and evolution of Rapid7’s user experience to be focused on aligning our multi products portfolio to truly be a singular click platform

Collaborate closely with our Product Management, Engineering, Operations and Product marketing teams

Serve as our resident design expert, with the ability to effectively communicate to multiple stakeholders, levels, audiences from a variety of technical and / or non-technical backgrounds

Build and inspire your team and help them understand the importance of their role as it relates to driving business results

Drive innovation for our products by clearly demonstrating how the UX strategy has delivered on driving customer adoption, enabling customer retention and attracting new prospects because of the ease of use of our integrated experience

Need to come to the table with a perspective but be willing to listen and adopt your perspective based on your ability to build strong relationships

Be an escalation point for team members and Rapid7 customers

The skills you’ll bring include :

10+ years of UX design, software design experience is a must

5+ years of experience in a leadership role

Proven track record of leading and building successful teams and scalable processes

Expert knowledge of UX design principles, tools, and ability to articulate the unique value proposition of our design strategy

Ability to develop storyboards, mockups and prototypes to effectively communicate workflow and design concepts

Passionate about setting goals and measuring success of your employee’s, team’s performance and product portfolio

Understanding of how to develop a cohesive strategy but having the ability to lean in and execute if needed

Strong portfolio demonstrating a range of UX design skills, successful delivery of complex projects that clearly shows the measurable outcomes on the user experience

Education : Degree in User Experience or Design (Bachelor’s minimum; graduate work preferred)

Nice to have :

Understanding of how team’s leverage agile and lean delivery methodologies

Recent and / or relevant experience in the security industry

Experience supporting a multi-product portfolio

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences.

If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.