SYSTEMS ADMINISTRATOR

SERVICENOW SYSTEM ADMINISTRATOR

W2 CONTRACT - USC / GC

ON-SITE : TALLAHASSEE, FL

NO THIRD PARTIES

Primary Job Duties :

• ServiceNow Platform Administration : Administering and maintaining the ServiceNow IT Service Management (ITSM) platform.
• Incident, Problem, and Change Management : Managing the lifecycle of incidents, problems, and changes within the ServiceNow ITSM framework.
• Service Catalog and Request Management : Developing and maintaining the Service Catalog and streamlining the request fulfillment process.
• Configuration Management Database (CMDB) : Maintaining and optimizing the CMDB.
• Workflow Design and Automation : Designing and implementing automated workflows within ServiceNow.
• ServiceNow Integration : Integrating ServiceNow with other enterprise systems and applications.
• Performance Analytics and Reporting : Developing and maintaining reports, dashboards, and performance analytics within ServiceNow.
• User Training and Support : Providing training and support to end-users and stakeholders.
• Compliance and Security : Ensuring compliance with organizational policies, industry standards, and regulatory requirements.
• Project Management and Collaboration : Managing ServiceNow-related projects and collaborating with cross-functional teams.
• Problem Solving and Troubleshooting : Identifying, analyzing, and resolving technical issues within the ServiceNow platform.
• Continuous Improvement : Staying current with ServiceNow features, updates, and industry best practices.

Specific Knowledge, Skills and Abilities

• Bachelor’s degree in Business Administration, Computer Science, Engineering, MBA, or related field preferred.
• 5+ years of experience in ServiceNow ITSM.
• Extensive experience in developing, supporting, and administering ServiceNow ITSM modules.
• Experience working with large IT teams and managing ServiceNow-related projects.
• Strong understanding of ServiceNow platform architecture, scripting languages, and integration.
• Proficiency in scripting languages such as JavaScript, HTML, CSS, and Glide.
• Strong analytical and problem-solving skills.
• Ability to drive effective meetings and present ideas clearly.
• Experience in process improvement and optimization within the ITSM framework.
• Experience in documenting processes and ensuring compliance.
• Ability to provide training and support, and develop user guides and training materials.

General Knowledge, Skills and Abilities

• Communication : Ability to convey information clearly in both written and verbal formats.
• Customer Service : Ability to assess customer needs and provide assistance.
• Decision Making : Ability to make sound, well-informed, and objective decisions.
• Flexibility : Ability to adapt to new information, changing conditions, or unexpected obstacles.
• Interpersonal : Ability to show friendliness, courtesy, understanding, and politeness.
• Leadership : Ability to motivate, encourage, and challenge others, and adapt leadership styles.
• Problem Solving : Ability to identify, evaluate, and generate alternative actions and recommendations.
• Team Building : Ability to encourage, inspire, and guide others toward accomplishing a common goal.

Education and Certifications

• Education : Bachelor’s or Master’s Degree in Business Administration, Computer Science, Information Systems, or related field, or equivalent work experience (Required).
30+ days ago