General Summary
The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services.
They assess the customer’s needs and by executing the company’s customer service model, always putting the customer first.
Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance.
Store Associates must demonstrate behaviors that align with the company valuesStore Associates are brand ambassadors and responsible for the end-to-end experience, from online to store.
Store Associates must comply with all policies and procedures.
Reports to : Store Manager and / or Customer Experience Leader (CEL)
Our Values : We Love What We Do
We Love What We Do
Bring positive energy and enthusiasm.
We Own What We Do
Give and receive feedback openly and embrace change as opportunities for growth.
We Do What’s Right
Model high standards of honesty and integrity.
We Belong
Value unique experiences and encourage different perspectives.
Essential Duties and Responsibilities :
Be empowered to meet the customer where they are and personalize their experience :
- Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
- Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
- Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
Be committed to the customer having a consistent positive experience :
- We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers.
- This includes but is not limited to the following : clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.
- Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
Bring the power of shoes to life by leveraging in-store and digital services :
- Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up / delivery.
- Use of company tools to search product availability to order for the customer ie. iPhone, Register.
- Perform other duties as assigned by the management team.
Be responsible to pause and the put the customer first :
- Complete customer transactions while following DSW’s policies and procedures.
- Responsible for accuracy in counting money and providing correct change.
- Operate a calculator and enter data via the register keyboard.
- Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.
- Follow all asset protection policies and procedures.
Bring fun and energy to everything you do :
- Actively participates in daily team meetings and ongoing training.
- Be open to and responsive to coaching and feedback.
- Demonstrate teamwork and support inclusivity.
Required Skills :
- Must have the availability to meet the needs of the business.
- Professional, friendly, and customer service focused.
- Ability to move with tempo to meet time bound expectations.
- Good verbal and written communication skills.
- Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
- Must have the ability to spend up to 100% of working time standing or walking around the store.
- Lifting, including the ability to to a maximum of 50 pounds on an occasional to frequent basis.
- Stoop, kneel, crouch or crawl on a frequent basis.
Experience :
- No previous retail experience required.
Full-Time Store Associate
As a Store Associate, you’ll be responsible for merchandising and stocking product, cashiering, and cleaning to keep the store looking its best. Participate in taking store inventory counts according to guidelines and monitoring inventory for accuracy. Collaborate with team members and communicate c...
DSW Store Associate Part-Time
Store Associates must demonstrate behaviors that align with the company valuesStore Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customer...
Full & Part Time Retail Sales Associate
Smiles and Says Hi! Greets all customers and associates, assists in a friendly, courteous manner and adheres to the Yes We Can policy efficiently resolving customers questions and requests. Flexible and willing to cross-train and work in other areas of the store, as needed. ...
Cashier Associate - Part-Time
Part-time associates may also be eligible for paid time off, paid holidays and a 401(k) plan. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes dental and vision coverage, and including life insurance. If you want an exciting job with one o...
Retail Associate Part Time Now Hiring
Initiates and participates in store recovery as needed throughout the day. Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store. Supports and participates in store shrink reduction goals and programs...
Sales Associate - Part Time
Positions available on our sales team consists of Sales Associates and Guest Experience* or Guest Services* Associate roles (*select stores). Understand Store Assortment (for assigned department), in addition to inventory available at other stores and on belk. As a Sales Associate, you will drive st...
Restaurant Team Member Part Time
Additional duties could include cross training in other departments such as Store Cashier, Fresh Kitchen, Facility Maintenance, and leadership roles. Paid Time Off * Flexible Scheduling * 401(k) – 100% match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Developm...
Retail Sales Associate (Part-Time)
Position Responsibilities Provides WOW! Customer Service Ensures assigned store tasks are completed in a timely manner on assigned shift Operates cash registers and follows established cash handling procedures Follows company policies and loss prevention procedures Maintains a safe working environme...
Sales Associate - Part Time
Communicatio: Communicates effectively with Clients, Members of Management, Business Partners, and Store Associates. Consistently meets or exceeds divisional, store, and individual financial and credit goals while contributing to the store’s overall goals. Communicates effectively with store managem...
Retail Sales Associate - Part Time
Do you want to become an expert in 90 days in your field, and experience the fastest path to management in the industry? Our Mobile Store Operators (MSO) can promise you an environment that not only encourages your best but also rewards it with plenty of room to grow. Did we mention our associates e...