Credit and Collections Manager

At Polsinelli,What a Law Firm Should Be, is not just our tagline, it is what we live every day. We strive to create an environment where our team members are encouraged to bring their creativity and professional passions into the workplace so that they can thrive.

Are you a people person who has a keen eye for detail, thrives in a professional environment and wants to be part of a dynamic team?

We have the perfect role for an engaging professional like you!

Polsinelli PC, has an immediate opening for a Credit and Collections Manager in our Atlanta, Boston, Chicago, Dallas, Denver, Kansas City, Nashville, New York, or St. Louis office.

CORE RESPONSIBILITES

Credit :

• Develop and implement credit related processes and reporting requests.
• Monitor, evaluate, analyze, and communicate changes in credit and performance risk of assigned client portfolio to Director of Accounts Receivable, Director of Financial Operations, CFO, and other shareholders as necessary.

Collections :

• Prepare monthly reporting to aid in preparing the monthly financial reporting process.
• Effectively oversee collection operations and ensure timely handling of client and attorney requests.
• Collaborate with collections team members to oversee A / R Management with a focus on mitigating post 90-day delinquent accounts as well as large balances on higher risk clients.
• Report any significant changes to Director of Accounts Receivable, Director of Financial Operations, CFO, and other shareholders as necessary.
• Lead Credit and Collections Department, making sure firm policy and client guidelines are followed.
• Recommend stop work for delinquent accounts with increased credit risk.
• Ensure deadlines and quality standards are met; communicates with firm leadership regarding areas of concern and non-performance.
• Analyze collections practices to identify process improvements and make recommendations for efficiency enhancements ensuring quality and integrity within firm policies.
• Develop and train team members to adapt to new technologies and processes to keep pace with evolving market changes and client demands.
• Participate in annual performance reviews and lead staff to driving personal development initiatives and successful completion of annual goals.
• Ensure department processes and policies are documented and centralized.
• Assist with the evaluation and implementation of new software, including testing and training.
• Manage roll out of special projects and collections pushes.

Overall General Responsibilities :

• Deliver high level of service to ensure customer satisfaction, exercising appropriate discretion and independent judgment in the execution of said duties, focusing on both accuracy and efficiency.
• Build effective working relationships with cross-functional support departments and team members.
• Act in accordance with organizational policies and procedures in an effective and professional manner
• Ability to drive results and work on multiple projects with minimal supervision.
• Demonstrate excellent analytical and organization skills with attention to detail and quality.
• Demonstrate excellent verbal and written communication / presentation skills.
• Ability to work in a team environment with changing priorities and deadlines.
• Demonstrate proficiency in software programs : Microsoft Excel and Word; 3E; ARCS.
• Other duties as assigned.

Employees approved for flexible work arrangements are expected to be available and maintain a practice of reliable, consistent attendance at all times during the employees scheduled work shift including, but not limited to, instant message, Zoom, email and voicemail, and by phone.

IND123

Polsinelli PC is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to gender identity and expression, race, color, religion, sex, national origin, sexual orientation, age, disability, ancestry, marital status, military or veteran status, or any other characteristic protected by law.

The budgeted salary range for this position is $120,000 - $150,000.

As part of full-time employment associated with this position, Polsinelli PC offers the following benefits : Paid time off, sick time off, a referral program, medical insurance and benefits, dental insurance, vision insurance, life insurance, AD&D insurance, ID Theft insurance, long-term disability benefits, short-term disability benefits, Parking / Transit reimbursement (varies depending on location), 401(k) benefits, and employee assistance benefits.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)