Manager, Product Management (Listings)

Why Work at Reputation?

Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration.

People who emphasize perseverance and hustle over quick wins and luck.

Our Mission : We exist to forge relationships between companies and communities.

At Reputation.com we enable large, multi-location, enterprise organizations to listen, respond, and take action based on the voice of their customers via online presence management, social media management, and customer experience management services, all integrated into a powerful Online Reputation Management platform.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love.

We're looking for a talented and experienced Manager of Product Management that will oversee the development and management of our product offerings and be primarily focused on supporting our healthcare industry.

This person will lead a team of product managers and drive the development and execution of our product strategy. In addition, the Manager Product Management will own core Reputation Management platform capabilities related to business listings, reviews, surveys, and social media management.

The ideal candidate will have a strong background in product management, excellent leadership skills, and approved ability to deliver innovative products that meet customer needs and business objectives.

The Manager of Product Management will lead a team of md and entry level product managers globally.

In this role, you will work closely with customers, internal teams, and external analysts to ensure our products meet market demands and deliver exceptional value.

While not required, the ideal candidate will have some knowledge or experience in the healthcare market, understand customer pain points, and industry trends.

You thrive in a fast-paced work environment that requires strong problem-solving skills, attention to details, and independent self-direction, coupled with an aptitude for team collaboration and open communication.

Responsibilities :

Partner with the Director and VP of Product Management to execute on the Product Management vision and business requirements.

Lead a team of product managers to deliver product roadmaps and drive projects to completion.

Drive towards product roadmap requests and other project deadlines to ensure product feature objectives are met on time and in association with customer expectations.

Engage directly with customers in the healthcare industry to understand their pain points, workflows, and how they interact with our products.

Participate in regular product management team meetings to ensure projects are on track. Identify roadblocks and internal barriers if projects are not running smoothly and involve management to help execute deliverables ontime.

Conduct regular customer visits and meetings to gather feedback and insights for product improvements and innovations.

Leverage insights from market analysts, industry reports, and customer feedback to inform product strategy and development.

Collaborate with leadership, other product managers, engineering, design, sales, marketing, and customer support teams to ensure cohesive product development and go-to-market strategies.

Evangelize the product vision with effective and powerful communication.

Create and present high-quality customer-facing deliverables (roadmaps, user stories, designs).

Guide the Product Marketing team to identify target customers, develop differentiated product messages, articulate key benefits, and execute go-to-market plans.

Foster a collaborative and innovative team culture focused on execution and achieving business objectives.

Additional duties as assigned.

Qualifications

BS / BA in a technical field (computer science, engineering, physical science).

7+ years in product management with a track record for launching successful v1.0 enterprise SaaS products, and managing them over multiple releases.

3+ year management experience

Experience or knowledge in healthcare industry helpful but not required

Proven experience delivering beautifully elegant and simple UI, adopted by thousands of users.

Proven experience in product management within the healthcare industry.

Strong understanding of healthcare regulations, technologies, and market dynamics.

Exceptional analytical skills, with the ability to synthesize complex information and present clear, actionable insights.

Excellent communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.

Ability to travel as needed for customer visits and industry events.

When you join Reputation, you can expect :

Flexible working arrangements.

Career growth with paid training tuition opportunities.

Active Employee Resource Groups (ERGs) to engage with.

An equitable work environment.

Our employees say it best :

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton .

Our employees highlight our :

Ample Opportunities - "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."

Positive Culture - "Great opportunity and exceptional culture." "You will never have a better culture anywhere else. Period."

Training and Tools - "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

Balance - "Great work life balance and awesome team environment!"

Diversity Programs & Initiatives :

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in :

Diversity : Embracing a culture that values uniqueness.

Inclusion : Inviting diverse groups to take part in company life.

Belonging : Helping each individual feel accepted for who they are.

At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day.

Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as :

Flexible PTO

Paid company holidays

4 company provided, "Recharge Days", which are wellness days off for the entire company

Several active Employee Resource Groups (ERG's) to help foster inclusion and community

Employee Assistance Program

Access to a wide variety of unique perks and apps : Ginger, Calm, Headspace, Carrot Fertility, Aaptiv , Omada , One Medical , SoFi

Fetch Pet Insurance

401K

Health, dental and vision insurance

Paid maternity leave

Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice .

Applicants only - No 3rd party agency candidates.