Field Services Engineer (Travel Heavy)

Please note : This role requires 75-85% travel.

The Ports Field Service Engineer (FSE) plans and executes, with minimal professional guidance, complex technical field assignments involving the installation, modification, test, inspection or repair of company products and equipment.

The FSE may also coordinate work with other groups to ensure meeting customer commitments. Since the FSE is often the one who interacts with the customer’s operations people, they may also recommend measures to improve operations and customer service.

EXPERIENCE AND QUALIFICATIONS

• Five or more years experience in drives and PLC / process control systems. Familiarity with motors and MV power distribution
• Bachelor Degree in engineering or other technical field.
• Alternately a special combination of education and experience and / or demonstrated accomplishments.
• Familiarity with port / container crane work environment and procedures.
• Ability to obtain a Transportation Workers Identification Card TWIC

TECHNICAL

• Works independently to install, modify, test, repair, or inspect company products and equipment including, but not limited to : PLCs, Drives, HMIs, automation, rotating machinery, low voltage and medium voltage circuit breakers, transformers, switchgear, and / or protection relays - depending on the engineer's area of knowledge and training.
• Performs or coordinates complex and diverse engineering activities associated with field projects.
• Interprets technical drawings and schematics and makes changes as necessary in the field to reflect work carried out on site.
• Increases product and technical knowledge through factory or third party training, technical manuals, and conventional or non-conventional resources
• Troubleshoot and repair equipment, applying personal knowledge and experience.
• Provides technical advice to customers on-site and remotely.
• Works closely with project managers to coordinate site activity. Assume the role of site manager on some smaller projects.
• Provides leadership in the assembly and operation of lab and field service equipment.
• Records, compiles, and reduces data for analysis and assists in the subsequent assessment and reporting.
• Leads assigned field services responsible for planning, analysis, and reporting of projects ranging in complexity from simple to advanced.
• Assumes the role of a mentor or an advisor to less experienced company personnel and customers.
• Ensures safety and quality in the field.

PROJECTS

• Represent the company in conferences and meetings with customers.
• Prepares or provides input for technical documents such as specifications, quotations, procedures, or technical reports.
• Reports opportunities and problems to management.
• Prepares timesheets, service reports, expense reports and other documents immediately following the work assignment.

SALES

• Promotes to customers, ways to optimize their operations or make general improvements.
• Seeks other opportunities to promote customer satisfaction and foster harmonious business relations.
• Assists the business development unit with technical knowledge for generating quotations and proposals.

COMPLEXITY OF TASKS

• Field service assignments involve adapting to varying conditions at a variety of customer site conditions.
• Requires decisive actions involving complex technical matters.
• Ability to adjust to revised priorities and unforeseen problems while still meeting tight schedules.
• Travel in the United States and occasionally abroad, is required.
• Remote on call support for customer technical problems is required.

PHYSICAL REQUIREMENTS

• While performing the duties of this job the employee is regularly required to :
• Stand, walk, stoop, kneel and squat.
• Reach to, below or above shoulder level.
• Be able to climb ladders.
• Lift, carry, push and pull.
• Sit for long periods on an airplane or in an auto to reach job destinations, should not suffer from conditions which are exacerbated by air travel.
• Have manual dexterity to operate equipment and tools required on the job.
• Be able to adjust to the height and motions of various container crane types.
• Withstand exposure to harsh weather including cold, heat and / or humidity.
• Don any required PPE and complete safety trainings.
10 days ago