Job Summary Links Global seeks a skilled and customer-focused Information Technology Support Specialist to join our dynamic IT team.
The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. The IT Support Specialist will diagnose and resolve technical issues, ensure the efficient operation of computer systems, and assist end-users in maximizing the use of technology resources.
Responsibilities Technical Support Provide timely and effective technical support to end-users via phone, email, or in person.
Diagnose and resolve hardware, software, and network issues. Install, configure, and troubleshoot computer systems and applications.
Customer Service Deliver exceptional customer service, ensuring end-users feel supported and valued. Communicate technical information to non-technical users clearly and understandably.
Follow up with users to ensure issues are resolved and satisfactory. System Maintenance Provide server software / hardware maintenance and management for Windows and LAMP servers.
Perform regular maintenance tasks, like updates, patches, backups, and system optimizations. Monitor system performance and take proactive measures to address potential issues.
Provide SharePoint infrastructure and administration. Provide support for Section 508 accessibility requirements. Documentation Create and maintain accurate documentation of IT processes, procedures, and user guides.
Develop and update a knowledge base to facilitate efficient issue resolution. User Training Conduct training sessions to educate end-users on basic system functionalities and best practices.
Stay informed about new technologies and provide recommendations for continuous improvement. Collaboration Collaborate with other IT team members to address complex issues and contribute to ongoing projects.
Work closely with vendors to resolve hardware and software-related issues. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
Proven experience in providing technical support and troubleshooting in an IT environment. Strong knowledge of Windows and Mac operating systems.
Familiarity with networking concepts, protocols, and security. Excellent problem-solving and communication skills. Ability to prioritize and manage multiple tasks in a fast-paced environment.
Customer-focused with a commitment to delivering high-quality support. Preferred Skills - Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).
- Experience with remote support tools and ticketing systems. - Knowledge of mobile device management and support. If you are a motivated and detail-oriented individual with a passion for technology and a commitment to customer satisfaction, we encourage you to apply for this exciting opportunity to contribute to our IT team. Powered by JazzHR
25B Information Technology Specialist
If you’ve ever considered a job in IT, become an Information Technology Specialist in the Army National Guard and expand your skills and experience with complex technologies. Job training for an Information Technology Specialist consists of 10 weeks of Basic Training, where you'll learn basic Soldie...
Mobile Integration Engineering Specialist
We are seeking an experienced Mobile Integration Engineering Specialist, you will play a critical role in designing and integrating mobile device solutions, field IT infrastructure, and identity management systems to support nationwide data collection for the 2030 Census. Vision IT expressly prohibi...
Information Technology Specialist (Systems Analysis) Direct Hire - 9 Month Register
A master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to a master's or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, statistics, operations research, enginee...
Cloud Integration Engineering Specialist
We are seeking an experienced Cloud Integration Engineering Specialist, you will play a critical role in designing and integrating mobile device solutions, field IT infrastructure, and identity management systems to support nationwide data collection for the 2030 Census. Facilitate comprehensive dat...
Information Technology Specialist (Policy and Planning) - Direct Hire (12 MONTH REGISTER) AMENDED
Experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. For more information on qualifications please refer to. Contact the hiring agen...
Data Engineer III (CCL Specialist) Day Shift, Information Technology
Bachelor’s degree in computer science, information technology, or a related field. Ensure all your application information is up to date and in order before applying for this opportunity. Adventist HealthCare seeks to hire an experienced Data Engineer III (CCL Specialist), who will embrace our missi...
Information Technology Specialist (Direct Hire) (9 Month Register)
A master's or equivalent graduate degree or two full years of progressively higher-level graduate education leading to a master's or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, statistics, operations research, enginee...
Business Intelligence Entity Specialist IV, Day Shift, Information Technology
GR8 Information Technology (IT). Adventist HealthCare seeks to hire an experienced Business Intelligence Entity Specialist IV, who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing. As a Business Intelligence Entity Specialist IV, you will:...
Mobile Integration Engineering Specialist
We are seeking an experienced Mobile Integration Engineering Specialist, you will play a critical role in designing and integrating mobile device solutions, field IT infrastructure, and identity management systems to support nationwide data collection for the 2030 Census. Vision IT expressly prohibi...
Information Technology Specialist
Job Summary Links Global seeks a skilled and customer-focused Information Technology Support Specialist to join our dynamic IT team. The IT Support Specialist will diagnose and resolve technical issues, ensure the efficient operation of computer systems, and assist end-users in maximizing the use of...