Public Safety Dispatcher III S3

Position Summary and Duties

Provide for the safety and well being of university students, faculty, staff and property by supplementing the efforts of the campus police officers.

Perform functions relating to emergency and routine radio and telephone communications. Document shift activity of campus police officers.

Monitor campus alarm systems.

Schedule : This is a full time position scheduled to work 3 : 30pm 12am Saturday-Wednesday, with 30 minutes for lunch.

Essential job functions :

Use a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services.

Determine the nature and location of the emergency; determine priorities, and dispatch campus police, local police, fire, ambulance or other emergency units as necessary and in accordance with established procedures.

Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems.

Receive requests for information regarding vehicle registration, student schedule records and previous reports and provides pertinent data.

Monitor several complex radio frequencies including campus police, transportation, facilities, event services and others.

Operate a variety of communications equipment, including radio consoles, telephones and computer systems. Monitor local police radio for activity in the northern Baltimore area.

Monitor campus alarm systems and direct officers’ response to same. Notify local police and fire officials when necessary.

Assist campus police officers’ field efforts by accessing computerized campus information including the employee and student directories.

Enter work orders for facilities maintenance, technology services and access control. Document actions of campus police officers, including building and patrol checks, safety transports and escorts, door assists and other police services.

Performs all other duties and responsibilities as assigned or directed by the supervisor. This may include attendance of and participation in required training for role.

Required Qualifications EDUCATION AND EXPERIENCE

• High school diploma or GED
• Five years previous experience dispatching at a higher education institution is required.
• Strong interpersonal and communication skills, a pleasant disposition and an ability to communicate with diplomacy and tact in sensitive situations.
• Ability to maintain confidential information.
• Ability to handle multiple simultaneous responsibilities.
• Experience in data entry and retrieval.
• Work involves much personal contact with others inside and / or outside the University for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Ability maintain confidentiality.
• Ability to work holidays, weekends, during emergency conditions and additional shifts as required.
• Ability to think quickly and act with composure under emergency and stressful situations.
• Ability to communicate clearly and concisely via two way radio.
• Must be able to successfully complete driver’s clearance process.
• Ability to support the mission and values of a Catholic Jesuit education, as well as University goals for institutional diversity.

Work Environment / Physical Demands :

• Public Safety Dispatchers perform shift duties at the Base Communications Center in the Facilities building.
• The base center experiences many audible alarms, spoken messages and loud sounds to alert officers to system status.
• The base center desk is equipped with five computer monitors to assist in monitoring all systems simultaneously.
• Public Safety Dispatchers use headsets for radio communications.

Preferred Qualifications

• Bachelor’s Degree.
• Valid Driver’s License.
30+ days ago