Position Responsibilities & Essential functions
- Help develop and implement end-to-end scaled programs for onboarding, adoption, renewal and expansion outcomes
- Familiarize yourself with the full suite of CDK products, business benefits to our customers and utilize that knowledge to help build out scaled engagement strategies to drive success for our customers.
- Become an expert on new CDK products and enhancements to assist in scaling the awareness and adoption of these tools and features
- Identify opportunities to increase new product awareness and adoption, increase product utilization and overall product value.
Build and deliver webinars tailored to those segments of CDK customers.
- Utilize customer data, to identify trends, that allow us to create targeted engagement campaigns for customers at different spots in their journey with us
- Assesses dealership risk factors, identifies scaled risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
- Advocates for the needs of our customers to other teams within CDK
- Partners with Sales, Product, Marketing and other CDK teams to become a key asset in helping grow the CDK business with the client
- Successfully identifies and implements strategies for retaining at risk clients
- Drive engagement and monitor CDKs community platform
- Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
- Utilizes Totango to document valued-added conversations & engagements with dealer partners
Qualifications & Job Requirements
- Minimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry.
- Highschool diploma, BA / BS Preferred
- 3+ years of retail automotive experience preferred
- Ability to work and influence across all levels of the dealership
- Knowledge of CDK applications and familiarity with automotive industry
- In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
- Experience with SalesForce and Customer Success tooling (Like Totango)
- High sense of urgency
- Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
- Strong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervision
- Time management and completion of tasks to a definite deadline
- Excellent analytical skills to accurately asses and respond to customers at scale
- Experience using scaled communications platforms
- Familiarity with CDK's org structure, solutions, implementation and service models
- Some automotive knowledge (Areas of the dealership and Dealer workflows)
Compensation : $69,000 - $90,000
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation plans.
We offer Medical, dental, and vision benefits in addition to :
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
Scaled Customer Success Manager
Familiarize yourself with the full suite of CDK products, business benefits to our customers and utilize that knowledge to help build out scaled engagement strategies to drive success for our customers. Utilize customer data, to identify trends, that allow us to create targeted engagement campaigns ...
Customer Success Manager
TheCustomer Success Manager(CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. Work with Transition Manager to ensure successful handoff of customer from the Sales team to the Customer Success team. They act as the p...
Customer Success Manager
CooLab Foods, CLF, a world class manufacturer of ice cream products, is actively searching for a Customer Success Manager to support our Commercialization Team. Assist with executing customer’s requests, including but not limited to: QA documentation Maintaining vendor relations fo...
Customer Success Manager (m/f/d)
Title: Customer Success Manager (m/f/d). Are you passionate about working in teams to deliver a top-level post-sales experience for our key customers? Do you excel at driving optimal value realization for these customers? Are you energized by coordinating your tasks and collaborating with various st...
Student Services Manager (Multisite Banking & Customer Success)- Location Flexible
The Student Services Manager will report directly to the Associate Director of Student Services Manager and will provide professional support services to prospective and current Year Up students. The Student Services Manager is responsible for monitoring and supporting students’ success throughout t...
Customer Success Manager
The Customer Success Manager (CSM) partners with the BDE and the customer on renewals and work through any RFP process by identifying gaps in current contract in place and understanding customer needs in order to successfully renew the contract. The Customer Success Manager (CSM) role is a key membe...
Printing Customer Success Manager
Act as an account manager, focusing on customer success without frequent follow-ups post-project completion. As a Printing Customer Support Specialist, you will be responsible for managing a combination of pre-press activities and customer support tasks. You will handle customer inquiries, ensuring ...
Customer Success Manager - Wholesale- Midwest
B2B Customer Success Manager for KCP Wholesale’s Channel will sell branded towel, tissue, PPE, and manufactured wiper products of KLEENEX®, SCOTT®, COTTONELLE®, KLEENGUARD®, and WYPALL® to the Office Building, Healthcare, Education, Lodging, Manufacturing, and other end user markets via redistributi...
Customer Success Manager – State, Local and Law Enforcement (SLED)
As a Customer Success Manager at i2Group, you will play a pivotal role in ensuring the success and satisfaction of our law enforcement customers. Excellent customer management skills including project management, resolving issues, setting customer expectations, customer training support, and buildin...
Project Manager (Customer Success Specialist) - Remote R0037213
The Customer Success Specialist – Project Manager is responsible for the end-to-end management of onboarding client license portfolios and the successful implementation of CT Corporation's Business License Services for enterprise customers. In this capacity, the Project Manager will be the main cont...