Senior Collections Specialist
Job Description
Job Description
PACE is seeking a highly motivated and detail-oriented Collections Specialist to join our team. As a Collections Specialist, you will be responsible for managing the collection process, ensuring timely payments, and maintaining positive relationships with our clients.
The ideal candidate is a results-driven professional with excellent communication and negotiation skills. You should have a strong understanding of collection laws and regulations and be able to handle sensitive information with confidentiality.
Attention to detail and the ability to multitask are paramount in this role.
What you will do :
- Managing the collection process and working to reduce outstanding debts
- Contacting customers via phone, email, and mail to secure payments
- Negotiating payment plans and settlements with customers
- Updating customer records and maintaining accurate documentation of communication and payment history
- Resolving billing and payment discrepancies
- Reviewing financial statements and assessing customer creditworthiness
- Collaborating with other departments to resolve customer inquiries and disputes
- Lien releases
Requirements
- High school diploma or equivalent; associate's or bachelor's degree in finance or related field preferred
- Proven experience as a Collections Specialist or similar role
- In-depth knowledge of collection laws and regulations
- Strong negotiation and communication skills
- Proficient in Microsoft Office and database software
- Excellent attention to detail and multitasking skills
- Ability to work in a fast-paced and deadline-driven environment
- Strong customer service skills and ability to handle difficult conversations with professionalism
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
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