Contract role
On site 5x a week in Fort Lauderdale FL
The ideal candidate should have a bit more experience and maturity. The role primarily involves handling Level 2 Service Desk responsibilities.
Primary Expertise : Troubleshooting Microsoft Office 365, especially Outlook, is the top priority. Candidates must have strong experience in this area.
Networking : Intermediate knowledge of networking (TCP / IP, DNS, Trace Routes, Pings) is essential.
Hardware Diagnostics : Basic diagnostic skills for laptops and desktops are required, with most of their devices being Dell.
Candidates with only Mac experience would not be suitable.
Common Issues Handled by the Help Desk / Desktop Support Team :
Microsoft Outlook and email-related problems
User rights issues
Monitor or error messages, including software issues like Adobe not functioning properly
Additional Information :
Password Resets : These are managed by Level 1 support, not this team.
Active Directory : Basic questions only; this role does not involve extensive AD work.
Security : This is not a security-focused role, and the candidate won’t gain exposure to that area.
Certifications : At a minimum, candidates should have an A+ certification; CompTIA would be a plus.
Team Size : The team consists of 7 members.
User Base : They support approximately 1,300 users across 100 locations.
Driver’s License : A valid driver’s license is necessary as the role involves travel between locations using vehicles. Strict adherence to safety protocols is required, as there are cameras in the vehicles.
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