Job Description
About the Company
Following the 2019 merger of Anvil International and Smith-Cooper International, our unified company relaunched in March 2021 as ASC Engineered Solutions.
Under a single name and logo, ASC Engineered Solutions continues our focus on improving the customer experience every day and striving to deliver service excellence.
For more than 150 years we have provided the finest-quality pipe products and services with integrity and dedication to superior customer service at all levels.
ASC Engineered Solutions provides expertise and product solutions for a wide range of applications, from plumbing and mechanical, HVAC, industrial and fire protection to mining, and oil and gas.
Our comprehensive line of products includes : pipe couplings, plain-end fittings, valves, cast and malleable iron fittings, forged steel fittings, steel pipe nipples and couplings, pipe hangers and hardware, channel and strut fittings, mining and oil field fittings, and much more.
What You Will Do :
The Insides Sales Specialist sells and services the complete line of the Company's product and service offerings based on comprehensive product knowledge, proven selling skills and deep Company or related experience.
- Responsible for accurately completing orders received by fax, email, and phone
- Responsible for ensuring that orders are completed correctly and all issues regarding orders are resolved correctly and in a timely manner
- Provide accurate and timely quotations with an emphasis on product solutions to the customer.
- Communicate with inside and outside sales team to ensure customers' needs are met
- Follows up promptly on all customer requests for information, including tracking and delivery dates.
- Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
What You Will Have :
Customer service is our priority and a commitment to providing the best service is necessary.
- 3-5 years of experience similar industrial products
- High level of customer service experience in a business setting
- Excellent data entry skills with accuracy
- College Degree preferred.
Job Description Continued
What You Are Good At :
- Providing a high level of customer service
- Excellent oral and written communication skills
- The ability to work in a team environment, multi-task, and manage a large volume of orders.
- Good overall computer skills and working with different software applications.
- Paying attention to detail and accuracy.
- Learns quickly and has the desire to learn new things.
ASC Engineered Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
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