LPN- lead

Job Description

Job Description

To make a difference in someone's life, you don't have to be brilliant, rich, beautiful or perfect. You just have to care.

The Lead for Medical Assistants assists the Director of Nursing with carrying out the tasks within the scope of a Licensed

Practical Nurse, which includes both the Medical Assistant tasks and logistical tasks as assigned. The Lead for Medical

Assistants assists with and performs all aspects of Medical Assistant duties and responsibilities, which includes medical and

office support to Providers, Nurses and direct service personnel within the clinical setting.

In your job, you will have the ability to make a difference in a patient's journey by :

Essential Duties and Responsibilities under the supervision and / or direction of Supervisor and / or CPHO :

This role involves both assisting and training all team members and personally performing tasks to ensure the delivery of

integrated care services to members, including but not limited to :

a. Under the supervision of the Director of Nursing implements consistent and streamlined member care processes

and reduces wait times.

b. Assist with the training of new and existing employees.

c. Provide back up support to the medical assistant team, which includes all functions of a medical assistant.

d. Perform other administrative tasks and clinical care as assigned by the Director of Nursing.

e. As part of an interdisciplinary team, participates in evaluation and assessment of members.

f. Coordinates medical care with primary physician and other health care providers.

g. Observes members’ behavior patterns and medical symptoms related to treatment. Reports assessment to

prescribing clinician or clinical staff for follow-up.

h. Performs nursing screening and assessments for members and reports findings with prescriber.

i. the variety of customer service functions performed by Medical Assistants, including but not limited to answering

medical assistant telephone line and medical assistant desk duty.

j. delivery of integrated care services to members, in collaboration with clinical and other staff to address members’

needs.

k. implementation and revision of integrated service plans; assures that services provided are specified in the

integrated service plan and monitors progress toward treatment goals, crisis plans and coordinating of adult

recovery teams.

l. supports members to follow through on prescribed medical interventions and diagnostic testing.

m. are being Informed and educated regarding the meaning and implications of test results and prescribed

interventions, as per clinic protocol.

n. assesses and addresses barriers to health.

o. the initiation, researched, completes and faxes of communication documents as directed by BHMP or RN (i.e.

Prior Authorizations, PCP Coordination and Disability Forms, etc.).

q. Administers or facilitates administration of injections as order by Provider using Nextgen workflow for

documentation and billing.

r. Updates member medication list in Nextgen.

s. Primary Care Provider (PCP) member rooming and discharge using PCP MA workflow as stated in PCP-MA

Nextgen Manual. Including supporting PCP provider in confirming, rescheduling or canceling appointment,

obtain medical records, results and completing orders,

t. Behavioral Health Medical Provider (BHMP) member rooming for onsite or virtual onsite visit using Nextgen

workflow to document and bill as appropriate. Including supporting BHMP in confirming, rescheduling, or

cancelling appointment, obtain medical records, results, and complete orders.

u. Performs various office duties, such as shredding document, filing and sorting mail, lab reports, faxes from

pharmacies and completing task in boxes daily.

• Assessing and prioritizing members based on the severity of their conditions.
• Assist with recruitment, training, development and coaching of staff
• Assist with training employees to improve service delivery expectations (SDE) and meet competency checklist

requirements.

• Maintains 100% Compliance with organizational training requirements.
• Attends workshops related to position (Professional Training and Development policy).
• Performs other related activities in accordance with agency growth and changes.

Required Competencies

Lead Role

Exhibits an aptitude for embracing evolving roles and tasks within the organization, demonstrating a proactive approach to

acquiring new skills and knowledge.

Demonstrates commitment to professional growth by consistently seeking out opportunities to expand responsibilities and

contribute to the advancement of team objectives.

Demonstrates professional appearance, demeanor, and interaction with staff, member, visitors, and the community at large.

Demonstrates ability to work independently and to coordinate and make decision involving all aspects of MA duties.

Demonstrates initiative and self-management in performing follow through on task, duties and assignments,

Training / Facilitation

Demonstrates the ability to facilitate trainings and presentations.

Demonstrates ability to develop training materials.

Effectively reviews all work done on a daily basis and corrects errors in a timely and appropriate manner.

Technical & Professional Knowledge and Proficiency

Possesses a general understanding of mental health and substance abuse disorders.

Possesses understanding of medical terminology.

Demonstrates ability to perform clinical office tasks such as processing routine laboratory tasks, taking vital signs, filling out

insurance forms.

Demonstrates superior proficiency in Nextgen EHR physical and mental health enterprises.

Demonstrates intermediate to advanced computer skills.

Written and Oral Communication

Effectively communicates, both orally and in writing.

Appropriately communicates with members and assists them as necessary.

Interpersonal Skills

Appropriately and effectively interacts with other service providers.

Demonstrates ability to remain calm in crisis situations and with agitated clients.

Attention to Detail

Effectively reviews all work done on a daily basis and corrects errors in a timely and appropriate manner.

Priority Setting

Demonstrates ability to multi- task and set priorities when presented with a multitude of simultaneous member and staff

needs.

Demonstrates ability to plan and prioritize work; anticipate workflow; work with frequent interruptions.

Work Standards

Follows through on all assigned tasks.

Follows up on assignments to make sure of the best outcome for the member.

Demonstrates competencies in accordance with CODAC standards.

Demonstrates the consistent ability to relay accurate information to members, staff and outside agencies.

Qualifications :

Minimum Qualifications :

• Graduate from an accredited program for practical nursing education.
• 0-3 years' experience required, preferably in an oncology environment.
• Current BCLS (Basic Cardiac and Life Support) certification required within 3 months of hire.

Current LPN state license and registration with the State Board of Practical Nursing in practicing state

Company Description

RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach.

• We are a Veteran Owned Business; HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association;
• one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award;

and one of Forbes’ America’s Best Professional Recruiting Firms.

Company Description

• RPC Staffing was founded in 2002 as a firm that combines a hands-on approach with industry expertise and national reach. r n r nWe are a Veteran Owned Business;
• HUB Certified staffing company; a proud member of the Association of the United States Army & American Staffing Association;
• one of Dallas Business Journal’s Top Hispanic Owned Companies; an INC. 5000 America’s Fastest-Growing Private Company; a six-time winner of Clearly Rated’s Best of Staffing award;

and one of Forbes’ America’s Best Professional Recruiting Firms.