Trust and Safety, Fraud and Abuse Analyst

Fraud & Abuse Analyst

The Trust & Safety team at Notion is looking for a full-time Fraud & Abuse Analyst to join our operational account security team. As a Fraud & Abuse Analyst, you'll work closely with our engineers & business teams and review account behavior for unexpected activity. You'll work with our support teams and directly with our users to resolve risk-related issues, while building out systems and processes to manage escalations from report to completion. You will problem-solve with our technical & business teams and resolve as much as you can while building processes that will scale as we do.

Help develop user-facing risk monitoring processes, perform account reviews, and manage account activity escalations

Work with Engineering teams to build better account review and moderation tools

Help investigate, draft, and implement fraud & abuse policy & operations with Legal and Security

Respond to high priority customer and internal escalations related to account access, user behavior, and compliance screenings

Manage to key performance metrics defined within Platform Security

Create and maintain internal knowledge libraries and contribute to the creation of user-facing content

Provide materials and training to our BPO partners and maintain outsourcing resources through regular audits & updates

Participate in a semi-quarterly on-call rotation to provide support during high-priority incidents

You have at least 2 years of experience supporting users of a software application

You are a clear communicator with strong analytical, investigative, and problem-solving skills, and can work with both technical and non-technical audiences

You are familiar with risk assessment techniques, you are comfortable doing independent research to gain deeper knowledge, and you can triage risk and security questions effectively

You are able to balance user expectations while adhering to security policies and compliance boundaries, and are comfortable finding creative or out-of-the-box solutions when faced with ambiguity

You are able to collaborate effectively with peers and across teams that are located in multiple offices

You are familiar with SQL or other query-based languages and can write your own queries or manipulate existing queries to gather data

You have direct experience in a risk-related role and are well-versed in account review and risk management tools

You have experience managing risk-related complaints

You have deep knowledge of SQL or other query-based languages and are deeply data-driven

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided below. For roles based in San Francisco and New York, the estimated base salary range for this role is $100,000 - $125,000 per year.