Overview
We are seeking a dynamic individual who is motivational, passionate, and fun! We want you to lead our Front Office Team to ensure the effortless and seamless movement of guests in and out of the hotel, and to provide exceptional levels of service throughout our guests' stay.
The Front Office Manager will be responsible for the day-to-day operations of the front office guest services team : Supporting, training, and supervising front office staff.
Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience. Handling customer complaints and special requests.
Scheduling staff shifts and managing other HR-related tasks. Maintaining an orderly appearance throughout the reception area.
Monitoring stock and ordering office supplies, including stationery and information leaflets. Managing the departmental budget.
Updating files and records. Enforcing all cash-handling and credit procedures. Oversee guest room reservations. Oversee and manage PMS system Manage the checkin and check out procedures as needed.
Manage the transportation for the guests and facility as needed. Other duties as assigned. The Front Office Manager will assure guest service standards are being applied consistently and that all conference center and department policies and procedures are followed and adhered to.
Qualifications 1-3 years of Revenue Management experience required. Must have excellent communication skills, written and verbal, and relate to guests concerns and work well in groups.
Strong interpersonal and employee relation skills are a must with the ability to mentor, train and develop staff. The ability to motivate and drive the staff is essential.
Must have a strong knowledge of computers, Microsoft Excel, Microsoft Word, etc. Must be able to handle multi-tasking and be goal- and results-oriented.
Must have strong time management skills to meet deadlines. Compensation Range The compensation for this position is $65,000.
00 / Yr. - $75,000.00 / Yr. based on qualifications and experience.
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