Job Description
Job Description
Seeking candidates to join our growing operations team as a Video & Data Analyst !
This is a hybrid position, based in Boston. Our operations department works from home on Fridays.
Summary :
The Video & Data Analyst will be responsible for reviewing, monitoring, and analyzing transaction data, video feed, financial reports and social media reviews for numerous establishments.
These may include : restaurants, bars, hotels, convenience stores, trades, etc.
Responsibilities :
- Monitor, review and analyze video feed (CCTV) and point-of sales (POS) transaction data for discrepancies, internal theft, fraud, etc.
- Analyze business trends through video feed (CCTV) to determine ways the business can improve sales, customer counts, and customer experience.
- Monitor locations through video feed (CCTV) to determine if quality of standards is being adhered to.
- Monitor for social media reviews through numerous platforms for useful information tied to sales, brand reputation, and customer satisfaction.
- Assist with ad-hoc requests from clients.
- Conduct reports of findings with detailed information and still pictures.
- Meet daily, weekly and monthly goals while maintaining high quality standards.
- Additional tasks as required.
Requirements
Have you been described as having a curious mind? Do you enjoy investigating patterns and root causes? If so, this may be the role for you.
Qualified candidates should also have :
- High School diploma or equivalent; a Bachelor's Degree is preferred.
- Prior experience in a professional work environment is preferred.
- Proficient with MS Office applications.
- Demonstrates discretion; understands the importance of sensitive and confidential material.
- Excellent verbal and written communication.
Benefits
- Company matched 401k
- Medical insurance
- Paid time off
- Paid holidays
- Commuting reimbursement
- Work from home Fridays
11 days ago