Campus Public Safety Dispatcher

Aurora University (AU) is committed to the transformative power of learning by creating a student-centered environment and an equity of experience and opportunity, to ensure that students, faculty, and staff of all backgrounds feel welcome and included.

Our culture of collaboration, generosity, and belonging make it a special place for students, faculty, and staff.

AU is grounded in the transformative opportunity it provides to a diverse student body. As a private university with a public mission and a commitment to making a difference in peoples’ lives, AU has a long history of resilience and of providing access to an education that values innovation, focuses on continuous improvement, and has a positive impact on the communities we serve.

We are proud of our service to and economic impact on the state of Illinois, where over 80% of our students stay to live and work, where 90% of our students come from, and where we foster strong community partnerships to develop the workforce in areas such as nursing, education, business, technology, and social work.

We are looking for passionate and purposeful individuals who represent the full diversity of Aurora and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, ability, identity, and ethnic backgrounds present in our community.

When you join the team at AU, you can expect to be part of an inclusive, innovative, and equity-focused community that approaches higher education as a matter of social justice requiring broad collaboration among faculty, staff, students, and community partners.

At AU we believe that continuous learning is a fundamental part of working life, and our goal is for all colleagues on our campus to feel supported and equipped to realize their full potential.

We actively support our community by providing all employees with opportunities to engage in professional development activities, as well as a range of tuition and employee benefits that can be found here.

Position Purpose :

The Campus Public Safety Dispatcher supports learning by reliably and effectively answering calls for service and communicating with Campus Public Safety staff, university personnel, and other internal and external members of the community.

This position monitors alarms, access control and video security systems, and uses those systems to disseminate information in a timely manner.

Maintains basic records associated with daily shift activities, and performs data entry of incident reports, parking records and other department information in an accurate and timely manner.

This position provides an essential role in maintaining a safe campus by initiating procedures to protect life, prevent injury, protect property, and initiate emergency notifications by clearly transmitting or communicating secure / confidential information via the university campus emergency radio system, telephone system, or in person.

Core Competencies :

Represents Aurora University in the most positive manner with prospective, former and current students, clients, suppliers, and the community we serve.

Interacts effectively with a diverse group of faculty, staff, students and other customers of our service, learns and uses operating practices of the department and Aurora University.

Upholds the Mission Statement : Aurora University is an inclusive community dedicated to the transformative power of learning.

As a teaching-centered institution, we encourage undergraduate and graduate students to discover what it takes to build meaningful and examined lives.

We empower our students to achieve lasting personal and professional success.

• Handles all information with tact and discretion and recognizes the confidential nature of university business.
• Supports learning through performance of essential job functions and performing other duties and functions as necessary or as assigned.

Essential Job Functions :

• Monitor the campus public safety emergency base radio and other radio systems in the dispatch center.
• Address all calls for service; dispatch calls efficiently according to nature of the call.
• Conduct Law Enforcement Agency Data System (LEADS) inquiries, coordinated and conducted through the City of Aurora Police Department 911 Center and in house LEADS system.
• May act as the emergency communication liaison between Aurora University and federal, state, county, and local public safety agencies.
• Provide general reception to visitors, students, faculty and staff, who enter the department of Campus Public Safety.
• Complete data entry for Campus Public Safety.
• May oversee the student workforce assigned to Campus Public Safety dispatch center.
• Issue parking permits, maps, and university identification cards.
• Shift-related functions : Each shift will have an assigned dispatcher. Each dispatcher will be given additional duties by the Director or Designee, which may include a multitude of office functions and data management.
• Monitor university electronic door access system.
• Monitor campus video systems.

Essential Job Requirements :

Education :

Bachelor's degree, or a minimum of 3 years of police dispatch or records experience, preferred.

Experience :

Previous experience preferred in a fast-paced customer service role in public safety environment.

Skills :

• Required to obtain and maintain LEADS certification within two months of employment.
• A working knowledge of appropriate federal, state, and local laws including the Campus Security act of 1997 and the Jeannine Clery Act.
• Ability to work accurately and efficiently with and without direct supervision.
• Ability to work cooperatively.
• Ability to interpret, and apply, rules and regulations accurately and efficiently.
• Ability to multitask.

Special Requirements :

• Successfully pass a thorough background investigation, a polygraph examination, and a pre-employment drug screening.
• Must be able to maintain LEADS certification.

Physical Requirements :

• Ability to utilize computer.
• Ability to interact verbally, electronically, and via telephone and two-way radio.
• This position requires working rotating shifts, weekends, holidays, on-call, and overtime as needed.
• In the event of an emergency or crisis, may be called in to work or held over until released by the Director of Campus Public Safety or his / her designee.

Benefit-eligible positions offer excellent benefits including health, dental, life, vision, long term disability, a 403(b) retirement plan through TIAA, and tuition remission.

To apply, please send resume, cover letter, and contact information for three references including name, telephone, and email address.

Aurora University

Human Resources

347 South Gladstone Ave

Aurora, IL 60506

[email protected] - email

Aurora University is an Equal Opportunity Employer.