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Technical Support Specialist

Technical Support Specialist

Ladgov CorporationSioux Falls, SD, US
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Job Title :

  • Technical Support Specialist.
    • Job Location :
  • U.S.

Geological Survey (USGS) Earth Resources Observation and Science (EROS) Center 47914 252nd St Sioux Falls, SD 57198 Job type :

  • Full Time.

    • Requirements :

  • Minimum 1-3 years of proven experience in a technical support Background Investigation Clearance : Ability to successfully pass a background investigation.

    • Mandatory Security Training Completion :

  • Successfully completed the necessary training Statement of Responsibility (SOR) Acknowledgment : Willingness and ability to sign a Statement of Responsibility confirming adherence to applicable Rules of Behavior and other Information Security policies.

    • Clearance for Unsupervised System Access :

  • Must qualify for and maintain clearance for unsupervised access to USGS systems.
  • This includes, but is not limited to, basic network, internet, or email access, as well as access for IT Support services, custom application development / maintenance, and IT system management / oversight (both on-site and off-site).

    • Duties :

  • Provide Tier 1 & 2 Help Desk Support : Serve as the primary point of contact for federal employees and contractors, resolving a wide range of technical issues related to desktop equipment, software (Windows, Mac, Linux), and peripherals.

    • Troubleshoot & Resolve IT Problems :

  • Diagnose and fix hardware, software, network, and system performance issues, escalating complex problems to appropriate specialists when necessary.

    • Install & Configure Systems :

  • Perform setup, installation, and configuration of new computers, servers, workstations, and software applications.

    • Manage User Accounts & Access :

  • Assist with user account setup, administration, and access control for various IT systems.

    • Maintain IT Infrastructure :

  • Provide support for the maintenance of operating systems, common-use software, and peripheral devices.

    • Conduct Data Backups :

  • Perform and maintain required file backups to ensure data integrity and prevent loss.

    • Monitor System Performance :

  • Assist in monitoring the health and performance of computer systems and networks, addressing minor issues proactively.

    • Document Procedures :

  • Maintain clear and accurate documentation of IT procedures, troubleshooting steps, and operational logs.

    • Support Training Activities :

  • Coordinate or assist in providing technical instruction and support for both EROS-developed and vendor-supplied software systems.

    • Ensure IT Security Compliance :

  • Implement and adhere to all identified DOI / USGS system management and security settings on microcomputer equipment and systems.
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    Technical Support Specialist • Sioux Falls, SD, US

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