Business Process Analyst 2

Company Overview

The Enlyte Family of Businesses

Mitchell Genex Coventry

Enlyte is the parent brand of Mitchell, Genex and Coventry, an organization unlike any other in the Property & Casualty industry, bringing together three great businesses with a shared vision of using technology innovation, clinical services and network solutions to help our customers and the people they serve.

Our suite of products and services enable our employees to help people recover from challenging life events, while providing opportunities for meaningful impact and career growth.

Job Description

This is a full-time remote position that can be located anywhere in the U.S.

In this role, you will play a crucial part in enhancing our customer experience and driving business growth through data-driven insights.

Your primary responsibilities will include increasing survey completion rates, conducting in-depth post-survey analysis, and translating findings into actionable recommendations for the organization.

Key Responsibilities :

1. Survey Optimization :

• Collaborate with cross-functional teams to design and implement effective survey strategies.
• Analyze survey response rates and identify opportunities to improve completion rates.
• Leverage best practices and innovative techniques to enhance survey engagement and user experience.

2. Data Analysis and Insights :

• Conduct comprehensive post-survey analysis to uncover valuable customer insights.
• Utilize advanced analytical techniques and data visualization tools to identify trends, patterns, and opportunities.
• Translate complex data into clear and concise insights that inform business decisions.

3. Reporting and Presentation :

• Develop and deliver compelling data-driven presentations to stakeholders across various levels of the organization.
• Collaborate with cross-functional teams to communicate insights and recommendations effectively.
• Provide actionable recommendations to drive improvements in customer experience, product development, and business strategies.

4. Continuous Improvement :

• Stay up-to-date with industry trends, best practices, and emerging technologies in customer insights and analytics.
• Identify and implement process improvements to enhance the efficiency and effectiveness of customer insights initiatives.
• Contribute to the development of a data-driven culture within the organization.

Qualifications

• Bachelor's degree in Business Analytics, Marketing, Statistics, or a related field.
• Minimum of 2 years of experience in customer insights, market research, or data analysis roles.
• Proficiency in data analysis tools and techniques (e.g., SQL, Python, R, Tableau, Power BI).
• Strong analytical and problem-solving skills with the ability to derive insights from complex data sets.
• Excellent communication and presentation skills, with the ability to convey complex information clearly and concisely.
• Proven track record of driving business impact through data-driven insights and recommendations.
• Strong project management skills and the ability to manage multiple priorities simultaneously.
• Collaborative and team-oriented approach, with the ability to work effectively across cross-functional teams.
• Experience in the insurance industry preferred, but not required.

Benefits

We’re committed to supporting your ultimate well-being through our total compensation package offerings that support your health, wealth and self.

These offerings include Medical, Dental, Vision, Health Savings Accounts / Flexible Spending Accounts, Life and AD&D Insurance, 401(k), Tuition Reimbursement, and an array of resources that encourage a lifetime of healthier living.

Benefits eligibility may differ depending on full-time or part-time status. Compensation depends on the applicable US geographic market.

The expected base pay for this position ranges from $52,719 - $80,785 annually, and will be based on a number of additional factors including skills, experience, and education.

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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