IS Pharmacy Systems Manager

Location Site : Salem Hospital Main Campus

Department : SH IS Clinical

Position Type : Full Time

Start Time : 8 : 00

Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live.

Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement.

As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind.

We invite you to learn more about our wonderful community : There's something about Salem, Oregon!

Your Role With Us :

The responsibilities of this role include :

Exhibit Leadership and Autonomy :

• Operate with a high degree of autonomy to drive organizational goals and objectives forward.
• Exercise leadership in identifying and capitalizing on large-scale change and improvement opportunities.
• Lead initiatives with a focus on strategic, long-term benefits to the organization.
• Provide expert guidance to managers and analysts on pharmacy-related projects and other enterprise applications.
• Foster a culture of continuous improvement and excellence in project execution.
• Mentor other architects to ensure consistency and high standards across all projects.
• Prepare IS application vision and strategy work products, application and product analysis, white papers, and responses to management queries on applications and product-related topics.

Enhance End-User Experience :

• Focus on improving the experiences of various end users, including patients, providers, executives, managers, affiliates, clinical staff, and support staff.
• Work fluidly across teams such as Business Intelligence, IS Infrastructure, and Information Security to enhance overall user experience.
• Identify and implement strategies to improve the experience and efficiency of all user groups.
• Architect and design solutions with supporting technologies while maintaining budget and environment restrictions.
• Ensure implemented solutions meet the needs and functional requirements of the customer.

Architect Solutions from an Application Layer Perspective :

• Design and oversee the implementation of strategic application solutions.
• Provide architectural guidance to ensure optimal performance and integration of Epic pharmacy applications and other enterprise systems.
• Facilitate the development of innovative solutions to enhance clinical workflows and operational efficiency.
• Lead application design activities and / or review application designs to assure solutions exhibit expected levels of performance, security, scalability, maintainability, and reliability upon deployment.
• Review and approve design decisions prior to implementation to ensure adherence to prescribed guidelines.

Oversee the Integration of Pharmacy Projects and Processes :

• Ensure seamless integration of all pharmacy-related projects and processes.
• Collaborate with Application Managers and informatics teams, training, support, communications, and EDI to support project needs.
• Serve as a consultant for managers and analysts on improving workflow efficiency and issue resolution.
• Lead the evaluation of pending and existing work, providing recommended solutions for governance review and approval.
• Work with other Architects and leaders within the department to coordinate systems infrastructure, data, and communication needs and opportunities.

Promote Best Practices and Continuous Improvement :

• Evaluate and implement best practices based on strategic initiatives.
• Develop, plan, and schedule internal / external reviews and projects.
• Ensure timely and accurate reporting of project outcomes and compliance with regulatory requirements.
• Analyze processes and workflows to determine the most efficient methods for regulatory compliance and operational efficiency.
• Keep abreast of industry trends and tools that could help Salem Health. Present and implement those solutions when necessary.

Manage Metrics and SLA Performance :

• Oversee the compilation and analysis of pharmacy-related ServiceNow Metrics.
• Ensure the organization meets SLAs for pharmacy services and other enterprise applications.
• Provide demonstrations and Tests of Change processes.

Facilitate Stakeholder Collaboration :

• Work collaboratively with key stakeholders to ensure alignment of pharmacy and other enterprise activities.
• Communicate effectively with internal stakeholders to ensure project goals and timelines are met.
• Collaborate with Revenue Cycle, Access, Ambulatory, Inpatient, and other departments to ensure comprehensive pharmacy application support.
• Assist in the development and maintenance of downtime procedures, business continuity, and disaster recovery plans.

Total Rewards Offerings :

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

• Relocation assistance available for qualified positions
• Full comprehensive medical, dental, and vision plans
• Basic and voluntary life insurance
• Short and long-term disability
• Live Well Wellness Program
• Employee Assistance Program (EAP)
• 401(K) retirement plan with employer contributions.
• Generous paid time off (PTO) accrual and holiday pay
• Onsite fitness center with 24 / 7 badge access
• Education assistance program
• Public service loan forgiveness (PSLF) eligible employer https : / / studentaid.gov /
• Food and drink discounts in the cafeteria.
• Impressive discounts offered by Nike, Adidas, Carhartt and others.

Background / Expertise :

• Bachelor's degree in related field required.
• Graduate-level degree preferred.
• Minimum of five (5) years of IT, Healthcare, or related experience required.
• Epic certification required. Epic build experience preferred.
• Minimum of three (3) years of supervisory experience required. Minimum of three (3) years of Epic build experience preferred.
• Strong conceptual, analytical, and problem-solving skills.
• Solid communication skills, both oral and written.
• Ability to work in department and interdepartmentally to articulate ideas, negotiate resolution of issues, and achieve objectives.
• Able to lead knowledge / content teams and / or meetings.
• Able to adequately represent an area of expertise in larger multi-discipline situations.
• Able to lead others through charged situations and change.
• Constantly stays apprised of the latest trends in the industry.
• Strong organizational and time management skills; ability to adapt quickly to changing priorities.
• Strong working knowledge of Microsoft Office and other productivity tools and assigned applications and technologies.
• Experience with IT Service Management tools preferred. ITSM and ITIL knowledge is a plus.

Credentials :

• Essential : Epic Beacon Certification.
• Essential : Epic Willow Inpatient Certification.
• Essential : Information Technology Infrastructure Library (ITIL) - w / in 6 months of hire.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact my.

recruiter@salemhealth.org