Cafe Manager, Drive Thru

About Compass Coffee

Compass Coffee was founded in 2014 by two Marines who, after years of drinking terrible coffee on deployment, became obsessed with the quest for the perfect cup.

What began as a desire to unlock the secret to perfect coffee grew into something much more significant. It was the realization that coffee is more than just a drink.

It"s a ritual that brings people together, facilitates human connection, and makes your day better. Compass Coffee has since expanded to 16 cafes in and around DC where Real Good Coffee is served and communities are formed.

At the heart of it all is a relentless commitment to quality at every step - to ethical sourcing, masterful blending, and peak roasting in small batches - all to create an experience that is much more than just a cup of coffee.

What does it mean to be a Cafe Manager at Compass?

Legendary Customer Service : creates a customer focused culture in the café

Building and Maintaining Relationships : determining the best ways to lead your team by understanding the motivation of each individual person.

Treats all interactions as opportunities to maintain and enhance relationships

Growth Mindset : being open to new or improved ways of doing things, ideas, and systems

Leadership Courage : being proactive in making hard decisions without unnecessary delay

Decision Making : problem solving to achieve intended results and goals

Effective Scheduling : recognizing the needs of the cafe and creating the schedule accordingly

Inventory Management : assessing trends in the café & assuring the café organization promotes operational efficiency. Maintaining a fresh, clean and safe environment for customers and the team

Planning and Organization : developing weekly, monthly and quarterly plans to address the needs of the café and maintain operational excellence

Communication : conveys Compass goals and vision in a way that inspires action, clearly communicating new trainings, standards, or systems that may impact your team

Organizational Savvy : understands the bigger picture and supports goals of Compass reaching beyond the café

Developing for the Future : develops a leadership pipeline and invests in future leaders

You"ll make a great Cafe Manager if you are :

• A coffee lover! That includes drinking it, making it and talking about it
• Able to learn quickly, and are excited to learn more about coffee
• Able to understand and carry out oral and written instructions and request clarification when needed
• Able to demonstrate strong interpersonal skills
• Able to work as part of a team
• Able to build relationships and converse with all types of people
• Energized by a fast-paced environment
• A problem solver, someone that looks for ways to help your team and customers
• Receptive to feedback
• Excited to continue your coffee journey at Compass the opportunities ahead are endless

Summary of Experience

1 year+ experience leading and developing a team, preferably in coffee or cafés

Bachelors degree, 4 years honorable discharge US Military, or 4 years management experience

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and / or holidays

Able to commute to any Compass café for meetings and trainings

• Uphold cafe operational standards
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Prepare food and drinks to standard or customized customer requests
• Available to perform many different tasks within the cafe during each shift

The pay range for this role is :

70,000 - 85,000 USD per year(4710 Langston)

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