A company is looking for a Senior Customer Success Specialist to engage with customers and ensure they achieve their business objectives.
Key ResponsibilitiesDevelop and execute account engagement plans to meet customer business objectivesCollaborate cross-functionally to resolve customer issues and promote successful adoption of solutionsManage customer satisfaction and proactively address accounts at riskRequired Qualifications2-5 years of experience in customer service, support, or account managementFamiliarity with Salesforce or similar reporting systemsUnderstanding of SaaS systemsKnowledge of LMS, CRM, ERP, and / or SIS systems preferredMinimum of a bachelor's degree or equivalent work experience
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