Job Description
Job Description
Salary : DOE
Job Summary :
Join the growing team at IP Pathways as we continue to expand! We're looking for a Senior Network Engineer to provide advanced technical support and guide our customers through complex network solutions.
In this role, you'll work directly with IT professionals from our customer base, focusing on networking, routing, and firewall administration.
The right candidate will not only have strong technical skills but also excel in communication, customer service, and mentoring junior team members.
This position offers a path for growth, with opportunities for advancement or leadership opportunities. We’re committed to developing the skills and careers of our team members.
Key Responsibilities :
Duties and responsibilities include but are not limited to the following :
- Uphold a high degree of customer satisfaction.
- Pursue continual improvement in all undertakings.
- Perform remote and onsite support and some implementation for customer environments.
- Lead troubleshooting and resolution of complex network issues for customer environments.
- Collaborate with cross-functional teams on design and implementation projects.
- Mentor and guide junior engineers as needed.
- Create and maintain process and best practices documentation.
- Deliver technical support to customers, being part of an on-call rotation.
Minimum Requirements :
- Associate's degree or relevant certifications (such as CCNA) preferred, or equivalent work experience.
- 5+ years of experience in supporting or deploying technical solutions.
- Familiarity with the following technologies is favored :
- Wireless Technologies : Aruba, Meraki
- Routing / Switching : Cisco, Arista, Aruba, Meraki
- Firewalls : Cisco, Meraki, Palo Alto, FortiGate
- Other Technologies : Cisco ISE, Aruba ClearPass, Cisco phone (CUCM)
- Protocols : OSPF, EIGRP, BGP, Fibre Channel Zoning
- Load Balancers : Kemp, F5, Peplin
Why IP Pathways?
- Lucrative healthcare benefits and 401k with company match.
- IP Pathways offers flexible work schedules to meet your personal needs and obligations. Company travel is typically scheduled a week or more in advance.
- Exposure to a dynamic range of customers, including both managed and unmanaged environments, providing diverse learning opportunities.
- Opportunity to work with the latest technologies and a wide range of solutions across different networks and security platforms.
- IP Pathways pays for job-related certifications, supporting continuous learning and professional development.
Next Steps :
If you are looking for a challenge and want to join a culture of technical excellence and customer dedication, please apply online today!
Sponsorship / Relocation :
Applicants must be authorized to work in the United States on a full-time basis. Sponsorship for employment visa status and relocation reimbursement are not offered for this position.
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