Deli Leader

Primary leadership responsibility is to create an uplifting and friendly customer experience through exceptional service by highly satisfying each customer's needs and exceeding their expectations.

• Responsibilities will also include interviewing, training, evaluating performance, rewarding and coaching associates. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.
• Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
• Empowering associates to create a simple, fresh and inspired shopping experience for every customer
• Prioritizing and planning work activities by using time efficiently
• Identify and resolve problems in a timely manner by gathering and analyzing information skillfully and developing alternate solutions
• Communicate the company, department, and job-specific information to associates including information from board meetings and huddles
• Ensure new associates are properly oriented to the department and understand the benefits of working
• Being committed to the company's customer and associate promise
• Supporting the Customer 1st team
• Delegating work assignments that match the responsibility of the associate while giving them clear direction and monitoring progress
• Consistently being on time for work and meetings and ensuring responsibilities are covered when absent
• Executing on all action plans and daily priorities including performance goals and best practices
• Adherence to all food safety regulations and guidelines
• Reinforcing safety programs by complying with safety procedures, identifying unsafe conditions and notifying store management
• Staying current with present, future, seasonal, and special ads
• Promoting corporate brands to customers and ensuring associates are educated
• Managing the scheduling of Deli associates to provide adequate department coverage to meet customer demand
• Providing appropriate, actionable feedback to help teams and individuals grow
• Help associate identify how their work aligns with key store initiatives
• Clearly and consistently communicating store and department priorities and goals, and recognizing progress toward those goals
• Maintaining / explaining to others knowledge of products to allow associates and customers to have all resources necessary
• Creating / executing sales promotions in partnership with store management
• Monitoring / controlling supply expenses for the department to allow associates and customers to have all resources necessary
• Assisting store management in preparing the store / department budget and conducting profit and loss reviews
• Taking appropriate action on all financial reports
• Developing / implementing a department business plan to achieve desired results
• Supervise / coach Deli associates in the performance of their duties, complete performance reviews, provide feedback and reward associates
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodations

Minimum

• Effective communication / customer service skills
• Knowledge of basic math
• Ability to handle stressful situations
• Ability to lead other associates
• Flexibility in work schedule
• Successful completion of basic and supervisory skills
30+ days ago