Summary
of Duties and Responsibilities :
- IT Help Desk support (On rotating basis with some after-hours coverage)
- Answer help desk phone calls
- Route help desk tickets to appropriate technicians or support groups
- Provide on the spot troubleshooting as time allows
- Provide walk up support
- Provide local support for the following systems (installation, upgrades, troubleshooting) :
- PC / Laptop Hardware and Software
- Network Peripherals, Printers, Copiers
- Telephone System
- Enterprise / Business Applications
- Mobile devices
- Audio / Visual
- Maintain loaner laptops
- Hardware procurement, inventory, disposal support
- Account Management advanced support
Qualifications
To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Windows 10 & 11 experience
- Microsoft Office 365 experience
- Working knowledge of Laptop / Desktop / Printer Hardware
- General Networking and Wireless skills
- PC / Laptop build and Imaging experience
- Active Directory and Microsoft Exchange / O365 experience
- Desktop support tools working knowledge
- Anti-Virus, Malware, Spam and other security remediation experience
- Ability to triage, troubleshoot, and resolve moderately complex PC / Network problems quickly and accurately; engage vendors as needed
- Ability to be an active participant and contributor on a professional IT Support Team
- Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus
- Ability to plan / organize time and workload
- Ability to prioritize and escalate based on problem / issue severity
- Ability to follow standard process / procedures
- IT service management system experience required (ServiceNow experience a plus)
- MacOS experience desired
- Documentation and Knowledge base experience desired
- Ability to work assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations
- Mid-level position, all relevant experience considered, PC support experience required
Please use the apply button to submit your resume for consideration. A Connexion Representative will contact you immediately.
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