Field Support Representative

Job Details

Job Location

A360 Corporate - Tulsa, OK

Position Type

Full Time

Description

Field Support Representative

LOCATION : Tulsa Corporate

REPORTS TO : Field Support Manager

FLSA STATUS : Non-Exempt

SUMMARY

Field Support Representatives work with Field Technicians during

new installations and service tickets to verify alarm signals are

received and / or working properly, and work with branch sales reps

in building and scheduling jobs.

Qualifications

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Prompt and predictable attendance is a basic requirement.
• Verify all alarm signals are received.
• Perform preliminary data entry on all customer accounts
• Update customer call list and emergency numbers as needed.
• Have ability to multi-task and pay strict attention to detail in a

fast-paced environment.

• Adapt to individual caller needs.
• Take and process payment upon installation.
• Resolve call-in questions from dealers when they arise.
• Perform quality work within deadlines and with minimal

supervision.

Interact professionally with other employees, customers, and

suppliers.

• Assist with all other tasks as needed or assigned.
• Work effectively as a team contributor on all assignments.
• Follow all safety requirements and maintain a safe working

environment at all times.

• Have or qualify for an alarm monitoring license.
• Flexible, adaptable, and self-motivated in fast-paced MAS

environment.

Must possess the ability to view and operate computer

equipment up to 8 hours daily.

Our salaries are competitive including a

comprehensive benefits package!

• Medical plans
• Vision coverage
• Dental plans
• 401(k)retirement plan, with matching

contributions

Paid short-term & long-term disability

insurance

• Flexible Spending Account (FSA)
• Paid life insurance
• Voluntary life insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Holiday pay
• Discounted
30+ days ago