The Courtyard Orlando is looking for an enthusiastic Front Desk Agent to join the team! This is a part-time role with competitive wages.
Overview :
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.
Key Duties & Responsibilities :
- Resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Maintain complete knowledge at all times of : a) all hotel features / services, hours of operation. b) all room rates, special packages and promotions.
c) daily house count and expected arrivals / departures. d) scheduled daily group activities.
- Obtain assigned bank and ensure accuracy of contracted monies.
- Keep bank secure at all times.
- Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
- Process all guest check-ins.
- Verify registration card information with the guest.
- Obtain back-up information for guest credit / payment method and input into system; collect cash when designated.
- Direct Bell Person to escort guest and transport their luggage to the room.
- Handle overbooked or walked in guests.
- Accept and record wake-up call requests.
- Monitor, send and distribute guest faxes.
- Communicate pertinent guest information to designated departments / personnel (i.e., special requests, amenity delivery).
- Resolve discrepancies on the room status report with Housekeeping.
- Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
- Process all check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Education and Experience :
- High School Graduate or General Education Degree (GED).
- One year previous experience in a similar position in a hotel.
- Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
PI254049432
Lead Front Desk Agent
Are you looking for a place where meaningful moments are made together? .At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment.MVW, you will assist in providing our Owners/guests with experien...
Front Desk Agent
The Courtyard Orlando is looking for an enthusiastic Front Desk Agent to join the team! This is a part-time role with competitive wages. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requ...
Resort Front Desk Agent - Loews Hotels Universal Orlando
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day.Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employe...
Front Desk Agent
The Courtyard Orlando is looking for an enthusiastic Front Desk Agent to join the team! This is a full-time role with competitive wages. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requ...
Front Desk Agent
HDG's Front Desk Agents have the most direct interaction with our guests out of all positions. Front Desk Agents are the face of our hotels. Will receive cross-training for all front desk shifts and the bar area. ...
Resort Front Desk Agent
Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada.Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four...
Front Desk Agent
Rosen Plaza | Front Office | Full Time. ...
Front Desk Agent
The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. ...
Resort Front Desk Agent (Start Date No Earlier Than January 20, 2025)
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day.Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employe...
Front Desk Agent
The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer s...