Engineer I Post-Sales Solutions (US Remote)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer.

Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem.

That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view.

We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help.

The work we do here matters.

Department Overview

Motorola Solutions is seeking a Post-Sales Solutions Engineer for our Rave Mobile Safety Product. Rave Mobile Safety is the leading provider of software safety solutions.

Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected.

We are seeking a self-motivated developer with strong technical skills. You should be passionate about improving public safety, innovative technology, and creating great software.

Job Description

RESPONSIBILITIES

The Post-Sales Solutions Engineer will play an integral role in the success of the Motorola Rave Services team by maintaining high levels of customer satisfaction with Rave’s software.

The successful candidate should have a track record working directly with customers while answering technical questions and resolving complex customer issues.

Primary responsibilities include, but are not limited to :

Responding to requests for assistance in a timely manner

Managing resolution of technical and non-technical issues for Rave Mobile Safety clients

Troubleshooting a broad range of technical issues on the hardware, application, and OS levels

Installation, migration and upgrade of Rave products on accelerated time schedules

Developing a full understanding of all Rave products.

Creating and reviewing knowledge base documentation and FAQs based on issue solutions

Conducting training on various Rave Products and Services

Participation in on-call rotation

PROFESSIONAL QUALIFICATIONS

2+ years in enterprise software support in a client-facing role

Knowledge of one or more programming languages (Java, C++, Ruby)

Knowledge of relational databases (SQL Server, Oracle, MySQL)

Knowledge of web services / web technology (HTML, CSS, XML, JSON)

Ability to work independently and collaboratively as needed

Excellent investigative and debugging skills

Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels

Demonstrated ability to research and resolve problems using a variety of tools

BA / BS degree required (CS / MIS or technical field preferred)

ADDITIONAL PREFERRED QUALIFICATIONS

Basic Understanding of SMS networks and mobile applications

Working knowledge of Apache Tomcat

Experience with emergency notification or public safety systems support

Command line / Bash scripting

Experience administering and configuring Salesforce

Vendor maintenance experience

Note : Candidate can reside anywhere in the US.

LI-MP2

LI-REMOTE

Basic Requirements

2+ years of professional work experience

Legal authorization to work in the

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Our Benefits include :

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions.

To request an accommodation, please email ohr@ .