CNC Phone Support Technician

Job Description

Job Description

Job description :

The CNC Technician provides customer service by phone, email, and occasionally in-person. Customer needs will range from technical support, sales, software support, and machine troubleshooting. This position is responsible for providing effective customer service for all CNC , edge bander and fiber laser customers by using excellent in-depth knowledge of company products and services as well as communicating effectively with team members within the Tech Support department.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is in an office setting.

• Software / application training and support for existing customers.
• Troubleshooting on both edge banders and fiber lasers.
• CAD / CAM for software / project videos.
• Demo programming (with advance notice and deposit).
• CNC troubleshooting, training, support, install, customer success, etc.
• Checking and updating post processors.
• Help support and identify whether complex cases are software related.
• Speaking with customers in a polite manner, addressing customer concerns patiently.
• Resolving customer concerns to the fullest.
• Respond to customer emails in a timely manner.

Qualifications and Education Requirements

Preferred Skills

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to fingers, handle or feel; and reach with hands and arms.

Schedule :

Application Question(s) :

Education :

Experience :

Ability to Relocate :

Work Location : In person.

Company Description

Laguna Tools is a premium manufacturer of woodworking and metalworking tools.

Company Description

Laguna Tools is a premium manufacturer of woodworking and metalworking tools.