Search jobs > Asheville, NC > Service desk manager
A company is looking for a Service Desk Manager to oversee daily operations and management of the service desk and asset management processes.
Key ResponsibilitiesLead and manage service desk operations, ensuring timely resolution of technical issuesOversee the lifecycle of IT assets, ensuring accurate tracking and complianceManage projects related to service desk improvements and process optimizationRequired QualificationsBachelor's degree in Information Systems, Computer Science, or a relevant IT field15 years of experience in service desk operations and managementPMP and Agile certifications required prior to onboardingITIL 4+ Foundation Certification required prior to onboardingExperience with ServiceNow or similar IT ticketing systems
IT Service Desk Manager
Key Responsibilities:Manage incident, problem, change, and knowledge management processesDevelop and implement processes to ensure high-quality IT supportMonitor help desk performance metrics and ensure adherence to service level agreements (SLAs)Required Qualifications:Bachelor's degree in computer...
Service Desk Manager
A company is looking for a Service Desk Manager to oversee daily operations and management of the service desk and asset management processes. ...
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We provide our global teams with the resources needed Customer Service Representative, Customer Service, Sales Representative, Representative, Manufacturing, Retail. ...
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