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Service Desk Manager

VirtualVocations
Asheville, North Carolina, United States
Full-time

A company is looking for a Service Desk Manager to oversee daily operations and management of the service desk and asset management processes.

Key ResponsibilitiesLead and manage service desk operations, ensuring timely resolution of technical issuesOversee the lifecycle of IT assets, ensuring accurate tracking and complianceManage projects related to service desk improvements and process optimizationRequired QualificationsBachelor's degree in Information Systems, Computer Science, or a relevant IT field15 years of experience in service desk operations and managementPMP and Agile certifications required prior to onboardingITIL 4+ Foundation Certification required prior to onboardingExperience with ServiceNow or similar IT ticketing systems

22 days ago
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