Coordinator, HR Shared Services (Syracuse)

Human Resources Coordinator

The Human Resources Coordinator I and II support the HR organization by assisting with various human resources administrative activities. Serves as the first point of contact for the human resources department and provides excellent customer service to both internal and external visitors. Note : All incumbents will assume the role at Level I, with opportunity to advance to Level II based on education and experience plus proven proficiency in Level II tasks assigned to the role.

Coordinator I (tasks staff should be able to perform; may not be assigned on a regular basis) :

Front Desk

• Greets and directs visitors at the front desk. Answers phone calls and directs calls where needed. Returns calls when left on the HR voicemail.
• Posts all internal and external job postings in the applicant tracking system and on the job boards.
• Distributes information to employees at front desk that may include paychecks, benefit information, union responses and general information that may need to be shared.
• Distributes bus passes and maintains tracking system.
• Orders department supplies and submits purchase orders for approval.
• Distributes departmental mail and other correspondence.
• Directs employee inquiries to appropriate human resource staff that may not be answered at the front desk.
• Maintains a friendly and inviting front desk with exceptional customer service.
• Has a basic understanding of all human resource tasks.
• Provides basic letters for employment, completes requests for information from employee, or agency to include proof of employment, employment status, hourly wages, and verification checks.
• Prints employee badges and maintains access control system. Onboarding
• Fosters open communication with the hiring managers, recruiters and generalists regarding candidates for onboarding.
• Prepares and issues offer letters along with new hire paperwork.
• Verifies all information regarding the position, including the pay rate, are correct by referencing the union handbook, the hiring manager, HR Business Partner and / or Director of Recruitment for all union and non-union positions.
• Updates the applicant tracking database daily regarding appointments and the applicant's progress through the onboarding process. This includes health office, drug test, new employee orientation (NEO), and compliance information. Schedules appointments such as health office, drug testing, and fingerprinting.
• Processes and reviews screening requirements such as references, health care compliance (OIG, OMIG, SAM), initial backgrounds checks, department of health criminal history record checks, education requirements and certification / license requirements.
• Assists with criminal background checks 8 factor investigation analysis on applicants being considered for employment and for current employees as required. Compares the information provided to the application and CHRC form.
• Reviews events from NYS DMV License Event Notification Service (LENS).

Labor

Compliance

General

Qualifications

Level I : High School diploma plus one year of HR administrative experience Strong organizational and multitasking skills. Strong written and oral communication skills. Strong interpersonal and customer service skills. Proficient in MS Office applications.

An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Physical Requirements

Walking / Standing 15.00%

Sitting 80.00%

Lifting 5.0%

Benefits / Compensation