SR LOGISTICS CONCIERGE

Primary Location : 4615 E Elwood St , Phoenix , AZ , US Sr Logistics Concierge

The primary responsibilities of the Senior Logistics Conciergein the Contact Centerare to assist the Contact Center Representatives and Logistics Concierges in providing exemplary customer service to our customers, clients and vendors while meeting and exceeding department metrics.

The Sr Operations Concierge will support team members and the broader team with more challenging situations, monitor escalations and act as a liaison between the Contact Center and other departments within the company.

• Serve as an escalation point for CCRs needing assistance with more in-depth customer requests.
• Assist in (or conduct) training CCRs in new products, pricing, services and processes / procedures
• Consult supervisor as needed for problem / complex request resolutions.
• Provide input for improvements, diagnostic tools and process changes.
• Monitor queues to proactively look for trends, changes and potential issues
• Back log management
• Identify, assess and resolve issues; refer unresolved customer conflicts to designated departments for further investigation, including central functions such as IT or Product, or any such Manheim Partners.
• Consult and maintain relationships with dealers and carriers and educating them about Manheim, Ready and Central Dispatch.
• May also perform additional duties such as; data analysis, project management, reporting, training.
• Travel Infrequent
• Friendly and professional tone and demeanor
• Can-do attitude, self-starter with a willingness to assist in all functional areas as needed.
• Excellent verbal and written communications and interpersonal skills. *Bi-lingual, a plus.*
• Effective problem solving and technical troubleshooting skills
• Ability to work independently as well as in a team environment
• Ability to manage multiple projects simultaneously
• Ability to work different shifts (must be available from M-F 5 to 5 and Saturday)
• Willingness to work overtime
• High School Diploma / GED Required
• 5 years experience with customer service and / or call center
• 5 years automotive industry and / or logistics experience preferred
• Servant team member with ability to build strong trusted relationships

Who We Are

At Cox, we strive to provide the best customer service to our clients, every time. And, since youre so dedicated to our clients and customers, were dedicated to you in providing top-flight benefits and support.

Keep scrolling down to learn more.

Benefits

• Generous compensation plans
• MyTime : Flexible time off policies
• Free in-network womens healthcare
• Cox U : Thousands of free online classes
• Dollars for Ideas : Well pay for your continuing education
• Adoption assistance
• Home & Auto insurance
• Pet insurance for your fluffy loved ones
• Telehealth : Phone and video visits with a doctor in minutes

Tonya Wallace

Director of Agile Delivery I love that Cox gives engineers a voice. Ive seen workplaces where its more of a just sit there and code type of environment.

Not here. They encourage communication and transparency. All teams have the ability to share ideas. Billy Mullner

Automotive Technician II One of the best things here are all the great benefits. ASE certifications are super important to me and I always like learning new things. Marco Valero

Manager of Software Engineering Cox leaders care about their employees career paths and help them grow into better professionals and members of the community.

And I love that the company provides lots of training, challenging problems to solve, and opportunities to learn new technology and skills. Jarrod Baer

Portfolio Manager I enjoy my coworkers because of the unity we have. We share best practices and talk about how we can better our clients experience as well as our company.

Inclusion makes us stronger

We thrive on what makes us different and celebrate each others unique abilities and perspectives. We embrace an inclusive culture of fairness and respect, value and belonging, empowerment and growth.

No two employees look or think the same and we prefer it that way!