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Office Assistant

Office Assistant

UPMCPittsburgh, PA, US
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Make a Difference in the Lives of Cancer Patients Join UPMC Hillman Cancer Center!

We're excited to offer a full-time Office Assistant opportunity supporting both our Mercy Hospital and West Mifflin locations. This role is ideal for someone passionate about efficient patient care, strong communication, and being part of a dynamic team.

Why Choose Us?

  • Meaningful Work : You'll play a key role in scheduling and authorizing diagnostic testing, while learning all aspects of front office operations.
  • Dual Location Coverage : A typical week includes 3 days at West Mifflin and 2 days at Mercy, though this may vary based on staffing needs.
  • Work-Life Balance : Enjoy a MondayFriday daylight schedule no evenings, weekends, or holidays!
  • Patient-Centric Approach : Assist patients in person and over the phone, providing essential information and collaborating with various departments.
  • Ideal Candidate : Prior experience in an outpatient medical office and familiarity with electronic medical records and medical terminology are highly valued.
  • Make an Impact : Explore this opportunity to positively influence the lives of others while building the career you've always dreamed of. Apply today and become part of a team that truly makes a difference.

Responsibilities :

  • Verify necessary information and records in the medical record and computerized scheduling system.
  • Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.
  • Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions / directions. Inform appropriate department / person of person's arrival performing appropriate check-in and check-out functions.
  • Maintain clean, orderly waiting area including beverage area and reading materials.
  • Prepare patient charts for upcoming appointments.
  • Answer telephone, screens calls, takes messages, and provides information.
  • Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
  • Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.
  • Answer questions regarding patient appointments and testing.
  • Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data.
  • Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection / reconciliation and other tasks.

    • UPMC is an Equal Opportunity Employer / Disability / Veteran

    High school diploma or GED is required. 1 year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred. Word processing and computer experience preferred.

    Licensure, Certifications, and Clearances :

  • Act 34
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