Import Agent Team Lead- Air

Overview

Position Summary

The Lead Import Agent leads a team of Import Agents to maintain the high quality of service to Import customers.

Responsibilities

Essential Duties and Responsibilities

• Communicate effectively with staff, management and other internal / external customers to seamlessly deliver import shipments to our customers in North America.
• Monitor the work load of each member to insure accuracy, and balance tasks among staff.
• Advise management of any issues with staff work quality, adherence to company policy and customer satisfaction issues, both positive and negative.
• Insure proper coverage of desk duties when any member is out sick or on holiday.
• Co-ordinate and facilitate cross training within the department.
• Roll out and monitor Standard Operating Procedures and insure that each specific account SOP is in place and adhered to by members.
• Follow up with training and motivation programs to insure continue compliance and success.
• Maintain file audit procedure.
• Encourage Kaizen and PRIDE projects whenever possible

Qualifications

Education and Experience

High School Diploma and or GED or Equivalency plus four or more years’ related experience in transportation, logistics, or project management;

or equivalent combination of education and experience.

• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• The ability to organize and manage multiple priorities.
• Must have working knowledge of Windows operating system and be proficient in Microsoft software applications (., Word, Excel, Outlook, and
• Keen ability to assess situations, perform root cause analysis, and provide solutions. Ability to think things through and develop processes that contribute to enhanced organizational efficiency.

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including :

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas )

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities through innovative supply chain management, freight forwarding, warehousing and distribution services.

As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.