Senior Customer Success Strategist, SaaS Products (Supplyframe)

Supplyframe, Inc.
Pasadena, California, US
Full-time

Report To : VP of Customer Success & Ops I Department : CS & Ops Team I Location : Pasadena, CA or Austin, TX or Remote I Travel Required : Approximately 20%

Why You’ll Love Working Here :

Strong track record of providing an inclusive culture of belonging and empowerment in an entrepreneurial environment.

We pay 100% of the Health, Dental & Vision premiums for the employee; 80% for the employee’s family. Short-Term Disability (STD) & Long-Term Disability (LTD) are provided and 100% covered by the company.

We offer PTO (17 days for the 1st 5 years of employment) & up to 10 company paid holidays.

What You’ll Be Doing :

Supplyframe, recently acquired by Siemens, is an innovative and rapidly growing leader in the electronics component industry.

We are seeking a Senior Customer Success Strategist (SaaS Products) to lead and drive digital innovation with our customers.

This high-impact, high-visibility role is a mix of customer strategy and execution. It will require the individual to operate both as a player and a coach all the while being at the forefront of our fast-growing SaaS customer experience organization.

Responsibilities include but are not limited to the following :

Lead the post-sales effort in building enterprise success programs that deliver consistent value to OEM market on Supplyframe solutions

Drive business impact and value outcomes for assigned high profile and strategic customer accounts, including steering committee participation and communication to key stakeholders about the needs, requirements, progress and health of customer initiatives

Build and maintain relationships with customers at executive, management, and user levels

Conduct value alignment workshops to understand key business drivers, define goal milestones and quantify outcome achievement

Apply domain expertise with customers in best-practice discussions that can either be specific to Supplyframe solutions or more general regarding enterprise success

Create customer success plans, long-term transformation roadmaps and help develop financial goals that demonstrate value and ROI

Lead contract renewals and negotiation discussions as needed

Guide, coach and support other Customer Success Managers (CSM’s) on the SaaS solutions team

Gather customer requirements and facilitate product feedback sessions with internal teams

Work with sales and pre-sales teams to plan for pipeline deals, new customer handoffs and expansion opportunities

Liaise with Siemens counterparts and work cooperatively for joint accounts

Collaborate with Supplyframe leadership to create strategy and expansion planning for the department and necessary key roles

Who / What We Are Looking For :

A bachelor's degree and extensive years of experience in customer-facing roles (ideally a combined background of pre and post-sales) is required

Industry experience in procurement, supply chain, or engineering

Business consulting background in high tech, procurement, manufacturing, or supply chain is preferred

Consultative people centric approach to customer conversations that challenge to drive revenue and growth

Capable of influencing, collaborating, and consensus building across multiple teams

Creativity in finding and presenting solutions to business and technology challenges with an energy and passion for digital transformation

Analytical and process-oriented mindset

Enthusiastic coaching and mentoring skills with the ability to inspire others

Deep understanding of value drivers in recurring revenue business models

Experience in value engineering and / or translating qualitative value statements into measurable, quantitative metrics is a strong plus

The salary range (including bonus) for this position is $130,000 to $220,000. The actual compensation offered is based on the successful candidate’s work location as well as additional factors, including job-related skills, experience, and relevant education / training.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

LI-FRAME

LI-PLM

LI-EDA

LI-NS1

LI-HYBRID

SWSaaS

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form.

If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

30+ days ago
Related jobs
Promoted
Siemens
Pasadena, California

We are seeking a Senior Customer Success Strategist (SaaS Products) to lead and drive digital innovation with our customers. Apply domain expertise with customers in best-practice discussions that can either be specific to Supplyframe solutions or more general regarding enterprise success. Guide, co...

Supplyframe, Inc.
Pasadena, California

We are seeking a Senior Customer Success Strategist (SaaS Products) to lead and drive digital innovation with our customers. Apply domain expertise with customers in best-practice discussions that can either be specific to Supplyframe solutions or more general regarding enterprise success. Guide, co...

Supplyframe, Inc.
Pasadena, California

We are seeking a Senior Customer Success Strategist (SaaS Products) to lead and drive digital innovation with our customers. Apply domain expertise with customers in best-practice discussions that can either be specific to Supplyframe solutions or more general regarding enterprise success. Guide, co...

Promoted
VirtualVocations
Burbank, California

Customer Success Manager to ensure customer satisfaction and success with AI solutions. ...

Promoted
J.D. Power
Los Angeles, California

Senior Analyst, Data and Analytics Customer Success. Director, Data and Analytics Customer Success. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. Power's Customer Success team, your primary focus will be support...

Promoted
VirtualVocations
Burbank, California

A company is looking for a Sr Customer Success Advisor - Retail vertical. ...

Promoted
Easy Recruiter
Los Angeles, California
Remote

About the job Senior Customer Success Manager - Remote. Own strategic customer engagements from launch through the post-sale customer lifecycle, being accountable for account success and retention for some of our largest district partners. Conduct quarterly impact reviews to document success to date...

Promoted
VirtualVocations
Burbank, California

A company is looking for a Senior Director of Customer Success with experience in a SaaS environment. ...

StubHub
Los Angeles, California

Senior Software Engineer – Customer Success Technology. Our Senior Software Engineers are essential for our company’s success, so they must show initiative and enthusiasm for the problems they solve. Our Customer Success Technology engineering division is dedicated to ensuring the best post-purchase...

ServiceTitan
Glendale, California
Remote

ServiceTitan is looking for a self-motivated Senior Salesforce Engineer with experience in Service Cloud and Customer Success to join our team. Maintain a flexible and proactive work attitude to facilitate a quick response to changing project requirements and customer objectives, and innovate ways t...