Job Description
Job Description
Description :
As an Operations Analyst at Elite Legal Practice, you will be instrumental in enhancing the efficiency of our servicing center.
Reporting to the Operations Manager, your role will encompass process optimization, project management, and technical expertise to drive continuous improvement.
Requirements :
Key Responsibilities :
Data Analysis :
Collect, analyze, and interpret data related to servicing center operations, including workflow efficiency, resource allocation, and performance metrics.
Utilize statistical techniques and data visualization tools to present findings in a clear and meaningful manner.
Process Improvement :
Identify opportunities for process optimization and workflow enhancements to increase productivity and quality of service.
Collaborate with cross-functional teams to implement process improvements and monitor their effectiveness.
Performance Monitoring :
Develop and maintain performance dashboards and KPIs to track key operational metrics.
Regularly assess performance against targets, identify deviations, and recommend corrective actions as needed.
Requirements Gathering :
Work closely with stakeholders to understand business needs and requirements for new projects or initiatives.
Translate business requirements into detailed functional specifications for implementation.
System Administration
Take responsibility for system administration tasks related to the servicing center's technology infrastructure.
Oversee the configuration, maintenance, and troubleshooting of systems and applications to ensure optimal performance and reliability.
Any additional responsibilities designated by the Operations Manager
Qualifications :
- Bachelor's degree in Business Administration, Management Information Systems, or a related field preferred.
- 1-year minimum experience as an Analyst or similar role, preferably in a legal or professional services environment.
- Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.
- Proficiency in Salesforce administration preferred
- Experience using contact center technology on an administrative level
- Proficiency in data analysis tools such as Microsoft Excel, Power BI, SQL, or Tableau.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Detail-oriented with a strong commitment to accuracy and quality.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
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