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Customer Technical Support Representative

VirtualVocations
Baltimore, Maryland, United States
Full-time

A company is looking for a Customer Technical Support Representative.Key Responsibilities : Log and classify all calls and requests for assistance in the call tracking databaseRespond to customer inquiries related to technical issues with software and electronic productsTrack inquiry resolution progress and proactively update customers on status or resolutionRequired Qualifications and Education : Two-year technical degree or equivalent experienceCall center experience preferredBasic hardware and software troubleshooting skillsAbility to actively listen and comprehend complex technical issuesAbility to think critically

5 days ago
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