Housekeeping Operations Manager

POSITION OBJECTIVE

Supervise and maximize the efforts of the Housekeeping and Laundry Department in order to ensure compliance with all standards of customer satisfaction, cleanliness, safety, productivity and efficiency set by The Salamander Collection.

ESSENTIAL JOB FUNCTIONS

Managing Housekeeping Operations

• Verifies guest room status is communicated to the Front Office in a timely and efficient manner.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs to prepare work assignments. Manage exchange of work assignments throughout shift.
• Inspects guestrooms and public space on a daily basis as assigned.
• Maintains a comprehensive program to generate work orders for Engineering.
• Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures.
• Ensures all Laundry Operations, in-house or outside contracts are performed according to the property standards.
• Communicates areas that need attention to staff and follows up to verify understanding.
• Inventories stock to verify adequate supplies in service areas and storage rooms.
• Verifies all employees have proper supplies, equipment and uniforms.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
• Other duties may be assigned as business demands.

Ensuring Exceptional Customer Service

• Sets a positive example for guest relations.
• Understands the Salamander Collection service culture.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.

EDUCATION / EXPERIENCE

• High school diploma or GED; 3 years related experience and / or training; or equivalent combination of education and experience.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

REQUIREMENTS

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties this job, the employee is regularly required to stand; walk’ use hands to finger, handle or feel;

reach with hands and arms; stoop, kneel, crouch; talk and hear.

• The employee must be able to lift and move up to 25 pounds.
• The employee must be able to see differences in widths and length of lines such as those on graphs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Fundamental competencies required for accomplishing basic work activities : Basic Computer Skills - Uses basic computer hardware and software (e.

g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.