Talent.com
Patient Access Advocate I

Patient Access Advocate I

Presbyterian Healthcare ServicesAlbuquerque, NM, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Patient Access Advocate I

The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits. Perform registration functions, including updating of demographics, insurance verification, collection of point of service liabilities and documentation of registration information within the ADT system. Confirm account being registered has accurate information to ensure clean billing. Must possess basic knowledge of Medicare (CMS) guidelines, as well as other Compliance Regulatory guidelines applicable to Patient Access. Provide the highest level of customer service to patients / family at time of service through registration interactions as well as providing wayfinding to patients and / or visitors.

  • This is a Full Time position - Exempt : No
  • Job is based at Presbyterian Hospital
  • Work hours : Varied Days and Hours

Ideal Candidate :

6 months experience in healthcare setting or 1 year customer service background.

Qualifications

  • High school diploma / GED
  • 6 months experience in healthcare setting or 1 year customer service background.
  • Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
  • CHAA, CHAM or other industry equivalent certification preferred
  • Basic understanding of insurance preferred.
  • Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
  • Requires basic understanding of registration and healthcare.
  • Basic knowledge in Microsoft Office Products.
  • Responsibilities

  • Ability to provide exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
  • Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation processes.
  • Ability to manage conflict and appropriately request the help of a supervisor when needed.
  • Implement PROMISE and CARES behaviors in every encounter.
  • Educates patients for whom they speak regarding insurance benefits and liabilities.
  • Ensures accounts are financially cleared at time of service through account review. to alleviate patient concerns over hospital financial mattersEncounter Components :
  • Performs the patient registration process. Manage the accurate collection of patient data which includes but is not limited to;
  • Obtain / confirm and enter demographic and other financial information, not obtained during pre-registration / financial clearance process, necessary for account completion.
  • Obtain missing insurance information, to include policy number, group number, date of birth, and insurance phone number if not already identified in account.
  • Verify insurance for eligibility and benefits using online electronic verification system or by contacting payer directly.
  • Benefits

    Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

    The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities - like challenges, webinars, and screenings - with opportunities to earn gift cards and other incentives.

    As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships. Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.

    AA / EOE / VET / DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.

    Maximum Offer for this position is up to

    USD $21.19 / Hr.

    Compensation Disclaimer

    The compensation range for this role takes into account a wide range of factors, including but not limited to experience and training, internal equity, and other business and organizational needs.

    serp_jobs.job_alerts.create_a_job

    Patient Advocate • Albuquerque, NM, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Patient Service Coordinator - Patient Access, Scheduling

    Patient Service Coordinator - Patient Access, Scheduling

    UNM Medical Group, Inc.Albuquerque, NM, United States
    serp_jobs.job_card.full_time
    UNM Medical Group, Inc is seeking an Full-time.Minimum $36,399 - Midpoint $44,754 •.Salary is determined based on years of total relevant experience. FTE (full time equivalent) or 40 hours per week.L...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Advocate I-ED

    Patient Access Advocate I-ED

    Presbyterian Healthcare ServicesRio Rancho, NM, US
    serp_jobs.job_card.full_time
    The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits.Perform regi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Registrar I- Float

    Patient Registrar I- Float

    Presbyterian Healthcare ServicesAlbuquerque, NM, US
    serp_jobs.job_card.full_time
    Presbyterian is seeking a Patient Registrar I- Float.Coordinates the encounter or episode process for our patients and consumers by performing activities related to patient registration.Accuracy of...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    PATIENT CARE TECH

    PATIENT CARE TECH

    University of New Mexico - HospitalsIsleta, NM, US
    serp_jobs.job_card.full_time
    Compensation for this role is based on a number of factors, including but not limited to experience, education, and other business and organizational considerations. Provide direct, non-invasive, an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Physical Therapist - Inpatient - Rust Medical Center - Relocation Assistance Available

    Physical Therapist - Inpatient - Rust Medical Center - Relocation Assistance Available

    Presbyterian Healthcare ServicesRio Rancho, NM, United States
    serp_jobs.job_card.full_time
    Our Physical therapist work as a team with physical therapy assistants to treat people of all ages and abilities.In this position with Presbyterian’s. The Outpatient rehabilitation team is collabor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Patient Service Coordinator - Patient Access, Scheduling

    Patient Service Coordinator - Patient Access, Scheduling

    UNM Medical GroupAlbuquerque, NM, US
    serp_jobs.job_card.full_time
    UNM Medical Group, Inc is seeking a full-time Patient Services Coordinator to work in our Cancer Center Scheduling Area.Minimum $36,399 - midpoint $44,754 •. Salary is determined based on years of to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Advocate I- ED

    Patient Access Advocate I- ED

    Presbyterian Healthcare ServicesAlbuquerque, NM, US
    serp_jobs.job_card.full_time
    Presbyterian is seeking a Patient Access Advocate I-ED.The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of se...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Advocate I-Emergency Department-CDS - ADMITTING

    Patient Access Advocate I-Emergency Department-CDS - ADMITTING

    Presbyterian Healthcare ServicesRio Rancho, NM, US
    serp_jobs.job_card.full_time
    The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits.Perform regi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Coordinator

    Patient Access Coordinator

    HangerAlbuquerque, NM, US
    serp_jobs.job_card.full_time
    With a mantra of empowering human potential, Hanger, Inc.O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service.Ha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Registrar III - Pan American Family Practice

    Patient Registrar III - Pan American Family Practice

    Presbyterian Healthcare ServicesAlbuquerque, NM, US
    serp_jobs.job_card.full_time
    Patient Registrar III - Pan American Family Practice.Presbyterian is seeking a Patient Registrar III who acts as the experience ambassador and directs the exceptional experience for patients, famil...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Patient Access Account Specialist I-Admitting

    Patient Access Account Specialist I-Admitting

    Presbyterian Healthcare ServicesAlbuquerque, NM, US
    serp_jobs.job_card.full_time
    Patient Access Account Specialist I.Presbyterian is seeking a Patient Access Account Specialist I.The Patient Access Account Specialist I provides basic functions to financial clear patient account...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Requisition Patient Access Advocate I

    Requisition Patient Access Advocate I

    Presbyterian Healthcare ServicesAlbuquerque, NM, US
    serp_jobs.job_card.part_time
    Presbyterian is seeking a Patient Access Advocate I.The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of servi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist - PRN

    Patient Access Specialist - PRN

    Ensemble Health PartnersAlbuquerque, NM, US
    serp_jobs.job_card.part_time
    Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.They offer end-to-end...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Supervisor

    Patient Access Supervisor

    Ensemble Health PartnersAlbuquerque, NM, US
    serp_jobs.job_card.full_time
    Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups.They offer end-to-end...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    PATIENT SERVICES TECH

    PATIENT SERVICES TECH

    University of New Mexico - HospitalsBernalillo, NM, US
    serp_jobs.job_card.part_time
    Receive 17% Weekday Nights, 26% Weekend Nights and 15% Weekend Day shift differentials.Compensation for this role is based on a number of factors, including but not limited to experience, education...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Advocate I-Admitting

    Patient Access Advocate I-Admitting

    Presbyterian Healthcare ServicesAlbuquerque, NM, US
    serp_jobs.job_card.full_time
    The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for scheduled and unscheduled visits.Perform regi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Requisition Patient Access Advocate I-ED

    Requisition Patient Access Advocate I-ED

    Presbyterian Healthcare ServicesRio Rancho, NM, US
    serp_jobs.job_card.part_time
    Now hiring a Patient Access Advocate I.The Patient Access Advocate I provides primary registration of patient accounts for self-pay, government and commercial accounts on date of service for schedu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Patient Access Specialist

    Patient Access Specialist

    Ensemble Health PartnersAlbuquerque, NM, US
    serp_jobs.job_card.full_time
    Patient Access Specialist Opportunity.Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management s...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30