Director of Resort Operations

Director of Operations Margaritaville Fort Myers Beach

Fins up! Margaritaville Resort Fort Myers Beach is seeking applications from seasoned professionals for the exciting Director, Resort Operations role.

Nestled in the heart of Southwest Florida’s vibrant landscape, Margaritaville Fort Myers Beach, under the proud operation and ownership of TPI Hospitality, offers not just a job but an opportunity for unparalleled personal and professional growth.

The Director of Resort Operations at Margaritaville sits on the Executive Committee and oversees all resort operations' day-to-day management and long-term strategy.

This role ensures that all departments, including the front office, housekeeping, engineering, and laundry facility, operate efficiently and guest-centric while meeting the company’s service and financial goals.

The Director will work to maintain the laid-back, island-inspired experience synonymous with the Margaritaville brand while ensuring the highest level of guest satisfaction, operational excellence, and profitability.

Essential Job Expectations :

Strategic Leadership :

• Lead and manage all operational departments, including Front Office, Housekeeping, Engineering, and Laundry Facility.
• Ensure smooth daily operations, resolve issues swiftly and maintain high service standards.
• Develop and implement operational strategies to drive guest satisfaction, staff engagement, and cost efficiency.
• Ensure all health, safety, and quality standards are met and regulatory requirements are followed.

Guest Experience :

• Drive a culture of exceptional guest service across all departments, ensuring the Margaritaville philosophy of relaxed fun is embodied in every guest interaction.
• Address guest complaints or service recovery opportunities to maintain and enhance brand loyalty.
• Partner with marketing and sales teams to execute promotional events that attract guests and generate revenue.

Financial Management :

• Develop and manage the resort’s operational budget, ensuring financial targets are met or exceeded.
• Monitor departmental spending and identify cost-saving opportunities without compromising quality.
• Analyze financial reports, including revenue, labor costs, and inventory, to recommend improvements.

Team Management & Development :

• Hire and train department heads and staff.
• Develop ongoing training programs to ensure staff members are knowledgeable, motivated, and aligned with the Margaritaville brand.
• Set performance standards and provide team members with continuous feedback and professional development opportunities.

Collaboration & Communication :

• Work closely with the General Manager, executive team, and other departments to align operational goals with overall resort objectives.
• Communicate effectively with all resort staff to ensure smooth coordination of guest services and operations.
• Serve as a liaison between resort operations and corporate leadership to ensure consistency with Margaritaville’s brand and operational standards.

Quality & Efficiency Improvements :

• Identify opportunities for improving operational processes, guest services, and overall efficiency.
• Lead the implementation of new technologies, systems, or procedures to streamline operations.

Facility Maintenance and Upkeep :

Oversee and ensure the entire resort's proper maintenance, warranty work, cleanliness, and upkeep. This includes regular inspections and preventative maintenance measures.

Reporting and Analysis :

Prepare regular reports and performance metrics for senior management, analyzing trends and identifying opportunities for growth and improvement.

Brand Integrity & Experience :

• Ensure the Margaritaville spirit and aesthetic are maintained across the resort.
• Promote a fun, friendly, and engaging atmosphere that aligns with the no worries lifestyle the brand is known for.

What you will bring :

• Bachelor’s degree in hospitality management, business administration, or a related field.
• Minimum of 7-10 years of experience in resort or hotel operations, with at least five years in a senior leadership role.
• 5+ years of Engineering and Maintenance experience in a resort setting
• Proven ability to manage multiple operational departments in a high-end resort or hotel environment.
• Strong leadership and team management skills.
• Excellent financial acumen, including experience with budgeting, forecasting, and reporting.
• Exceptional guest service skills and a passion for delivering memorable experiences.
• Ability to work in a fast-paced, dynamic environment with changing priorities.
• Knowledge of industry regulations and compliance standards.
• Familiarity with resort technology systems, including PMS (Property Management Systems) and F&B POS systems.
• Should possess high energy, social skills, initiative, enthusiasm, and cooperation, and exercise good judgment and discretion.

The ideal candidate will be outgoing and welcoming.

• Ability to work nights, weekends, and holidays required.
• Exceptional interpersonal and communication skills. Ability to actively multi-task in many different areas.

About TPI Hospitality :

• Industry-leading tenure celebrated during its 50th year of operation in 2022.
• A culture of empowerment that creates success for yourself and those around you.
• A growing company with multiple new projects underway.
• With over 45 hotels and restaurants located throughout Minnesota and Florida, TPI associates enjoy more opportunities for advancement or transfer.
• Chosen as a twelve-time Best Places to Work nominee by the Business Journal.

Benefits :

• Medical / Dental Insurance
• 401(k) & 401(k) matching
• Free parking and transportation to / from Margaritaville Resort
• Beach School / Bay Oaks enrollment available to beach workers
• Paid Time Off (PTO)
• Holiday Pay
• Volunteer time off (VTO)
• Bereavement Leave
• School Conference Leave
• Employee Discounts
• Supplemental Insurance options
• Tuition Discount
7 days ago