ServiceNow Developer

Summary

ServiceNow Developer

St. Louis, MO

Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS.

CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.

The ServiceNow Developer is responsible for participating in the development, maintenance, enhancement, and support of the ServiceNow platform following vendor best practices.

Responsibilities

• Complete hands-on development within the ServiceNow platform including but not limited to : client scripts, business rules, UI actions, UI policies, data policies, workflow, flow designer, integration hub spokes, the script includes, catalog items, portal widgets, UI pages, event, and alert rules.
• Perform code review of peer development changes to ensure compliance with the Chenega ServiceNow Development standards and vendor’s best practices.
• Lead upgrade / patch skip remediation ensuring compliance with the Chenega ServiceNow Development standards and vendor’s best practices.
• Works with the Business / Product Team and development team to provide an estimated level of effort.
• Take ownership of high-level / complex business requirements and work them to completion.
• Understand business user stories / requirements to provide the technical design and solution for product enhancements / new features.
• Deliver product enhancements, new features, and defect fixes on time and error-free
• Collaborate with many teams and stakeholders locally and remotely to efficiently deliver high-quality product enhancements, new features, and defect fixes.
• Provide updated documentation of all product work including but not limited to, design documentation, technical operations / support documentation, and release notes.
• Support existing and build new interfaces and have a good understanding of available integrations with 3rd party tools.
• Ensure all work adheres to the processes, policies, and best practices for development and the platform for ServiceNow.
• Comprehensive understanding of ServiceNow Discovery and Configuration Management Database (CMDB) best practices.
• Maintain updated knowledge of product capabilities to ensure we are best utilizing the platform with minimal customization.
• Assist team members with support issues.
• Participate in daily standups to report status, delays, and risks to scrum master / team leads / management.
• Work with members of the team, vendors, and other teams in support of application performance tuning and troubleshooting.
• Ensure the system maintains compliance with policies and procedures.
• Mentor other team members as needed and provide technical guidance to the process and management teams.
• Practice safety-conscious behaviors in all processes and procedures.
• Other duties as assigned.

Qualifications

• High school diploma or GED equivalent and relevant experience :
• 2+ years of experience in ServiceNow Platform development
• 2+ years of experience in ITSM development
• 2+ years of experience in Agile development practices
• ServiceNow CSA Certification (preferred)
• ServiceNow CAD Certification (preferred)
• Active TS / SCI Clearance

Knowledge, Skills and Abilities :

• Ability to obtain CI Poly
• Ability to script complex scenarios during interactive sessions
• Demonstrable experience creating and maintaining ServiceNow Logic, Scripts, and Integrations
• Effectively and professionally communicate with management, internal staff and customers as well as demonstrate sound judgment / reasoning skills
• Ability to work independently to achieve exceptional results
• Demonstrated ability to deliver quality work on time and translate planning into action
• Demonstrated ability to prioritize work on multiple efforts to ensure timely delivery.
• Ability to work independently and yet be effective within a team setting
• Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment
• Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications
• Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.
• Good problem-solving skills; ability to visualize a problem / situation and think abstractly to solve it.

How you’ll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day.

From entry-level employees to senior leaders, we believe there’s always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.

From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS’s culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware.

We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities.

We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega’s impact on the world.

Chenega MIOS News-

Tips from your Talent Acquisition Team

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