Vice President - Digital Advisor/Sales - Service Now

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.

Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Vice President - Digital Advisor / Sales - Service Now

The VP Digital Advisor / Sales will be a member of a dynamic team driving growth of digital solutions in a prioritized portfolio of accounts.

Creating, shaping, and responding to the ever-increasing new challenges being faced within one of the specific industry verticals such as consumer goods, retail, Banking & financial services, in support of Genpact’s Sales and Transformation Services community.

The digital sales team has recently enjoyed good growth and made notable wins with new logos, as well as increasing the digital footprint with existing customers.

This role will identify, shape and close revenue generating opportunities in new and existing accounts on a foundation of carefully selected & curated, repeatable offerings and solutions for driving change in specific vertical industries.

The role will combine leading edge digital solutions with your deep domain expertise to create innovation and thought leadership opportunities!

Responsibilities

Act as a trusted advisor in establishing relationships (in partnership with Genpact Sales and SMEs / Solution Architects), and assisting clients think through challenging business opportunities.

Demonstrate an understanding of a client’s business and use Digital technologies to craft transformational value propositions for the clients.

• Proactively create, identify, and develop opportunities for SaaS solutions (specifically focusing on Service Now).
• Provide domain and digital solution expertise and support to internal teams including participation in RFI, RFP, proactive bids, customer-facing envisioning sessions / demonstrations, assessments, and workshops.
• Collaborate with other cross functionals Genpact’s team to assess and scope new opportunities (Analytics, Data, Experience, Digital delivery etc.)
• Own revenue and bookings targets for dedicated SaaS products and maintain up to date revenue forecasts and status in the enterprise CRM system.
• Expand Genpact's positioning in the market by helping develop new offerings and thought leadership marketing.
• Own delivery estimations, solutioning and pricing for proposed client solutions and working closely with Genpact and client is legal in the creation and review of customer commercial agreements, License / SaaS, SOW, Change requests etc.
• This role reports to the Global Growth Leader for Digital. The Senior Digital Advisor / Seller will work in close partnership with Genpact Sales, Solutions, SMEs, and other consulting leaders within Genpact in successfully establishing and growing client relationships, innovating with clients and winning deals.

Qualifications we seek in you!

Minimum Qualifications

• Leaders with deep domain and proven knowledge and experience in Digital Licensed & SaaS products, specifically Service Now solutions and offerings.
• Experience and comfort carrying a sale, booking, and margin target.
• Leaders who are passionate about the opportunity to tackle a role that will have a multiplier effect in creating a highly differentiated and scalable transformation services business for Genpact.
• Experience in either a Software / SaaS company or similar consulting firm and are looking for a role with the potential to catalyse the growth of a rapidly growing business.
• The ability to clearly articulate the value and benefits of Genpact’s digital & transformation solutions in a compelling way to both a business and technical audience.
• Relevant Industry and Sales experience.
• Deep expertise in Software / SaaS specifically around Service Now.

Preferred Qualifications / Skills

• Deep expertise in one or more specific industry verticals such as consumer goods, retail, banking & financial services.
• Experience in driving front, middle, back-office transformation in Banking will be a BIG plus.
• Experienced in applying groundbreaking digital technologies to solving business problems, coordinated across digital software & SaaS products and transformation service solutions.
• Relevant vertical / proven experience with understanding of business dynamics especially those based on a foundation of digitalization and digital disruption.
• Good cultural fit role model in (CI)2 i.e., curious, incisive, and courageous, on a bedrock of integrity.
• Good collaboration orientation to work across Genpact, client teams and Genpact’s SaaS partners to bring the greatest possible impact through new ways of working.
• Technical understanding of SaaS architecture, integrations, and domain expertise
• Commercial understanding with the ability to solution, estimate, and negotiate commercial constructs while driving the sales cycle with clients in collaboration with Genpact Sales and Transformation Services community.
• Ability to engage, and work with C level executives on the client side.
• The approximate annual base compensation range for this position is $160,000 to $200,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities;

geographic location; and internal equity