TITLE : Service Designer
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
LOCATION : Washington, DC / Onsite
MINIMUM EDUCATION : Bachelor’s degree in IT or related field or equivalent experience.
REQUIRED EXPERIENCE : 5+ years
INTERVIEWS : In Person
Job Description :
The service designer will work collaboratively with stakeholders to develop a comprehensive understanding of the problem and ideate potential solutions to improve the delivery of services to District residents.
Responsibilities :
The main responsibilities of the Service Designer are as follows. It should be noted that stakeholder inquiry and insight should be involved throughout all parts of this process.
- Lead human-centered design projects alongside a team of other innovators
- Perform and manage user research
- Maintain ongoing relationships and communication with stakeholders to ensure a user-centered design process and constant feedback
- Design the User Journey Map and identify pain points and issues that need to be addressed in a given solution
- Generate creative, bold solutions to public sector challenges
- Plan and execute co-creation workshops with stakeholders in order to propose the most viable solution for the given problem
- Prototype and test potential solutions in order to validate ideas and iterate
- Design the Service Blueprint and prepare for presentation to the team and relevant stakeholders
Skills :
- 5+ years of professional experience in UX design. Required 5 years
- Comprehensive understanding of human-centered design and design thinking. Required 5 Years
- Experience planning and executing user research. Required 5 Years
- Ability to synthesize complex qualitative data. Required 5 Years
- Experience developing and testing low-, medium-, and high-fidelity wireframes and other types of prototypes with stakeholders. Required 3 Years
- Experience designing a user journey map and the ability to then identify touchpoints and pain points. Required 5 Years
- Ability to plan and execute co-creation workshops with relevant stakeholders. Required 5 Years
- Experience planning and executing community outreach events. Required 5 Years
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