Healthcare Quality Specialist
VirtualVocationsCedar Rapids, Iowa, United Statesjob_description.job_card.1_day_ago
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- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Quality Specialist in the healthcare sector.
Key Responsibilities
Utilize a quality scoring tool to log insights and provide product feedback
Review and score associate interactions for quality and compliance
Prepare reports on trends in associate performance and assist in training other QA Specialists
Required Qualifications
2+ years of experience in a Customer Experience role
At least 1 year of experience in Quality
Knowledge or experience in care coordination, medical scheduling, and medical administration preferred
Passion for expanding access to mental health care
Alignment with the company's core values of humility, ownership, empathy, growth, and trust
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Quality Specialist • Cedar Rapids, Iowa, United States
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