Job Description :
Candidate will be supporting employees with on-site field support, so must possess excellent customer service skills. Performs installations, repairs, upgrades and maintenance on hardware and equipment.
Provides on-site field support to customers. Performs basic installations, repairs, upgrades and maintenance on hardware and equipment.
Assists in the analysis of technical products, systems, and / or software for engineering support.
Essential Job Functions :
- Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
- Answers customer questions and resolves issues. Refers other issues / questions to appropriate personnel / service area / manager for follow up, testing and troubleshooting.
- Assists in instructing customers in the operation and maintenance of systems / equipment.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analyses and prepares reports on system problem trends and issues.
- Assists in applying engineering principles and practices as they relate to system design, process flow and / or discrete modeling.
- Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
- Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
- Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
- Assists in the design of basic technical programs for projects or enhancements to existing programs.
Field Technical Support Rep-2
Candidate will be supporting employees with on-site field support, so must possess excellent customer service skills. Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment. Provides on-site field support to customers. Assists in the ...
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